
A CRM Software helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. SAAS-Based CRM Software offers complete mobility and access to an ecosystem of bespoke apps.
The global SaaS-based CRM Software market was valued at US$ 1130 million in 2023 and is anticipated to reach US$ 2505.3 million by 2030, witnessing a CAGR of 8.1% during the forecast period 2024-2030.
With the development of cloud computing technology, SaaS-based CRM Software will be further cloud-based and mobile. Users can perform invoicing and inspection operations anytime and anywhere through mobile devices such as mobile phones and tablets, realizing true mobile office. At the same time, cloud-based SaaS-based CRM Software can also achieve real-time synchronization and backup of data, improving data security and reliability.
This report aims to provide a comprehensive presentation of the global market for SaaS-based CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding SaaS-based CRM Software.
Report Scope
The SaaS-based CRM Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global SaaS-based CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the SaaS-based CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Âé¶¹Ô´´ Segmentation
By Company
Salesforce
Oracle
Aplicor
SAP
Microsoft
NetSuite
SugarCRM
AppShore
Commence
aprimo
Highrise
Sage CRM
Infusionsoft
Apprenda
IBM
Zoho
Software AG
800APPs
Xtools
Segment by Type
Cloud-based
On-premises
Segment by Application
SME
Large Enterprise
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of SaaS-based CRM Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global SaaS-based CRM Software Âé¶¹Ô´´ Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global SaaS-based CRM Software Âé¶¹Ô´´ Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SME
1.3.3 Large Enterprise
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global SaaS-based CRM Software Âé¶¹Ô´´ Perspective (2019-2030)
2.2 SaaS-based CRM Software Growth Trends by Region
2.2.1 Global SaaS-based CRM Software Âé¶¹Ô´´ Size by Region: 2019 VS 2023 VS 2030
2.2.2 SaaS-based CRM Software Historic Âé¶¹Ô´´ Size by Region (2019-2024)
2.2.3 SaaS-based CRM Software Forecasted Âé¶¹Ô´´ Size by Region (2025-2030)
2.3 SaaS-based CRM Software Âé¶¹Ô´´ Dynamics
2.3.1 SaaS-based CRM Software Industry Trends
2.3.2 SaaS-based CRM Software Âé¶¹Ô´´ Drivers
2.3.3 SaaS-based CRM Software Âé¶¹Ô´´ Challenges
2.3.4 SaaS-based CRM Software Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Top SaaS-based CRM Software Players by Revenue
3.1.1 Global Top SaaS-based CRM Software Players by Revenue (2019-2024)
3.1.2 Global SaaS-based CRM Software Revenue Âé¶¹Ô´´ Share by Players (2019-2024)
3.2 Global SaaS-based CRM Software Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by SaaS-based CRM Software Revenue
3.4 Global SaaS-based CRM Software Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global SaaS-based CRM Software Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by SaaS-based CRM Software Revenue in 2023
3.5 SaaS-based CRM Software Key Players Head office and Area Served
3.6 Key Players SaaS-based CRM Software Product Solution and Service
3.7 Date of Enter into SaaS-based CRM Software Âé¶¹Ô´´
3.8 Mergers & Acquisitions, Expansion Plans
4 SaaS-based CRM Software Breakdown Data by Type
4.1 Global SaaS-based CRM Software Historic Âé¶¹Ô´´ Size by Type (2019-2024)
4.2 Global SaaS-based CRM Software Forecasted Âé¶¹Ô´´ Size by Type (2025-2030)
5 SaaS-based CRM Software Breakdown Data by Application
5.1 Global SaaS-based CRM Software Historic Âé¶¹Ô´´ Size by Application (2019-2024)
5.2 Global SaaS-based CRM Software Forecasted Âé¶¹Ô´´ Size by Application (2025-2030)
6 North America
6.1 North America SaaS-based CRM Software Âé¶¹Ô´´ Size (2019-2030)
6.2 North America SaaS-based CRM Software Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2019-2024)
6.4 North America SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe SaaS-based CRM Software Âé¶¹Ô´´ Size (2019-2030)
7.2 Europe SaaS-based CRM Software Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2019-2024)
7.4 Europe SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific SaaS-based CRM Software Âé¶¹Ô´´ Size (2019-2030)
8.2 Asia-Pacific SaaS-based CRM Software Âé¶¹Ô´´ Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific SaaS-based CRM Software Âé¶¹Ô´´ Size by Region (2019-2024)
8.4 Asia-Pacific SaaS-based CRM Software Âé¶¹Ô´´ Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America SaaS-based CRM Software Âé¶¹Ô´´ Size (2019-2030)
9.2 Latin America SaaS-based CRM Software Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2019-2024)
9.4 Latin America SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa SaaS-based CRM Software Âé¶¹Ô´´ Size (2019-2030)
10.2 Middle East & Africa SaaS-based CRM Software Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2019-2024)
10.4 Middle East & Africa SaaS-based CRM Software Âé¶¹Ô´´ Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce SaaS-based CRM Software Introduction
11.1.4 Salesforce Revenue in SaaS-based CRM Software Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 Oracle
11.2.1 Oracle Company Detail
11.2.2 Oracle Business Overview
11.2.3 Oracle SaaS-based CRM Software Introduction
11.2.4 Oracle Revenue in SaaS-based CRM Software Business (2019-2024)
11.2.5 Oracle Recent Development
11.3 Aplicor
11.3.1 Aplicor Company Detail
11.3.2 Aplicor Business Overview
11.3.3 Aplicor SaaS-based CRM Software Introduction
11.3.4 Aplicor Revenue in SaaS-based CRM Software Business (2019-2024)
11.3.5 Aplicor Recent Development
11.4 SAP
11.4.1 SAP Company Detail
11.4.2 SAP Business Overview
11.4.3 SAP SaaS-based CRM Software Introduction
11.4.4 SAP Revenue in SaaS-based CRM Software Business (2019-2024)
11.4.5 SAP Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Detail
11.5.2 Microsoft Business Overview
11.5.3 Microsoft SaaS-based CRM Software Introduction
11.5.4 Microsoft Revenue in SaaS-based CRM Software Business (2019-2024)
11.5.5 Microsoft Recent Development
11.6 NetSuite
11.6.1 NetSuite Company Detail
11.6.2 NetSuite Business Overview
11.6.3 NetSuite SaaS-based CRM Software Introduction
11.6.4 NetSuite Revenue in SaaS-based CRM Software Business (2019-2024)
11.6.5 NetSuite Recent Development
11.7 SugarCRM
11.7.1 SugarCRM Company Detail
11.7.2 SugarCRM Business Overview
11.7.3 SugarCRM SaaS-based CRM Software Introduction
11.7.4 SugarCRM Revenue in SaaS-based CRM Software Business (2019-2024)
11.7.5 SugarCRM Recent Development
11.8 AppShore
11.8.1 AppShore Company Detail
11.8.2 AppShore Business Overview
11.8.3 AppShore SaaS-based CRM Software Introduction
11.8.4 AppShore Revenue in SaaS-based CRM Software Business (2019-2024)
11.8.5 AppShore Recent Development
11.9 Commence
11.9.1 Commence Company Detail
11.9.2 Commence Business Overview
11.9.3 Commence SaaS-based CRM Software Introduction
11.9.4 Commence Revenue in SaaS-based CRM Software Business (2019-2024)
11.9.5 Commence Recent Development
11.10 aprimo
11.10.1 aprimo Company Detail
11.10.2 aprimo Business Overview
11.10.3 aprimo SaaS-based CRM Software Introduction
11.10.4 aprimo Revenue in SaaS-based CRM Software Business (2019-2024)
11.10.5 aprimo Recent Development
11.11 Highrise
11.11.1 Highrise Company Detail
11.11.2 Highrise Business Overview
11.11.3 Highrise SaaS-based CRM Software Introduction
11.11.4 Highrise Revenue in SaaS-based CRM Software Business (2019-2024)
11.11.5 Highrise Recent Development
11.12 Sage CRM
11.12.1 Sage CRM Company Detail
11.12.2 Sage CRM Business Overview
11.12.3 Sage CRM SaaS-based CRM Software Introduction
11.12.4 Sage CRM Revenue in SaaS-based CRM Software Business (2019-2024)
11.12.5 Sage CRM Recent Development
11.13 Infusionsoft
11.13.1 Infusionsoft Company Detail
11.13.2 Infusionsoft Business Overview
11.13.3 Infusionsoft SaaS-based CRM Software Introduction
11.13.4 Infusionsoft Revenue in SaaS-based CRM Software Business (2019-2024)
11.13.5 Infusionsoft Recent Development
11.14 Apprenda
11.14.1 Apprenda Company Detail
11.14.2 Apprenda Business Overview
11.14.3 Apprenda SaaS-based CRM Software Introduction
11.14.4 Apprenda Revenue in SaaS-based CRM Software Business (2019-2024)
11.14.5 Apprenda Recent Development
11.15 IBM
11.15.1 IBM Company Detail
11.15.2 IBM Business Overview
11.15.3 IBM SaaS-based CRM Software Introduction
11.15.4 IBM Revenue in SaaS-based CRM Software Business (2019-2024)
11.15.5 IBM Recent Development
11.16 Zoho
11.16.1 Zoho Company Detail
11.16.2 Zoho Business Overview
11.16.3 Zoho SaaS-based CRM Software Introduction
11.16.4 Zoho Revenue in SaaS-based CRM Software Business (2019-2024)
11.16.5 Zoho Recent Development
11.17 Software AG
11.17.1 Software AG Company Detail
11.17.2 Software AG Business Overview
11.17.3 Software AG SaaS-based CRM Software Introduction
11.17.4 Software AG Revenue in SaaS-based CRM Software Business (2019-2024)
11.17.5 Software AG Recent Development
11.18 800APPs
11.18.1 800APPs Company Detail
11.18.2 800APPs Business Overview
11.18.3 800APPs SaaS-based CRM Software Introduction
11.18.4 800APPs Revenue in SaaS-based CRM Software Business (2019-2024)
11.18.5 800APPs Recent Development
11.19 Xtools
11.19.1 Xtools Company Detail
11.19.2 Xtools Business Overview
11.19.3 Xtools SaaS-based CRM Software Introduction
11.19.4 Xtools Revenue in SaaS-based CRM Software Business (2019-2024)
11.19.5 Xtools Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Salesforce
Oracle
Aplicor
SAP
Microsoft
NetSuite
SugarCRM
AppShore
Commence
aprimo
Highrise
Sage CRM
Infusionsoft
Apprenda
IBM
Zoho
Software AG
800APPs
Xtools
Ìý
Ìý
*If Applicable.
