Healthcare business process outsourcing (BPO) is a practice in which healthcare organizations outsource business operations to outside vendors.
Highlights
The global Healthcare BPO market was valued at US$ 211220 million in 2022 and is anticipated to reach US$ 346500 million by 2029, witnessing a CAGR of 8.6% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Global Healthcare BPO key players include Quintiles, HCL, Cognizant, Inventiv, Lonza, etc.
United States is the largest market, with a share about 30%, followed by Asia, and Europe, both have a share about 50 percent.
In terms of product, Healthcare Provider BPO is the largest segment, with a share over 30%.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Healthcare BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Healthcare BPO.
The Healthcare BPO market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Healthcare BPO market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Healthcare BPO companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Quintiles
HCL
Cognizant
Covance
Accenture
Inventiv
Catalent
Parexel
Lonza
Boehringer Ingelheim
Charles Rivers
Genpact
Sutherland
PremierBPO
Firstsource
PPD
GeBBS Healthcare
Indian Healthcare BPO
Segment by Type
Healthcare Payer BPO
Healthcare Provider BPO
Healthcare Pharmaceutical BPO
Segment by Application
Research and Development
Manufacturing
Non-Clinical Services
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Healthcare BPO companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global Healthcare BPO Âé¶¹Ô´´ Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Healthcare Payer BPO
1.2.3 Healthcare Provider BPO
1.2.4 Healthcare Pharmaceutical BPO
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global Healthcare BPO Âé¶¹Ô´´ Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Research and Development
1.3.3 Manufacturing
1.3.4 Non-Clinical Services
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Healthcare BPO Âé¶¹Ô´´ Perspective (2018-2029)
2.2 Healthcare BPO Growth Trends by Region
2.2.1 Global Healthcare BPO Âé¶¹Ô´´ Size by Region: 2018 VS 2022 VS 2029
2.2.2 Healthcare BPO Historic Âé¶¹Ô´´ Size by Region (2018-2023)
2.2.3 Healthcare BPO Forecasted Âé¶¹Ô´´ Size by Region (2024-2029)
2.3 Healthcare BPO Âé¶¹Ô´´ Dynamics
2.3.1 Healthcare BPO Industry Trends
2.3.2 Healthcare BPO Âé¶¹Ô´´ Drivers
2.3.3 Healthcare BPO Âé¶¹Ô´´ Challenges
2.3.4 Healthcare BPO Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Top Healthcare BPO Players by Revenue
3.1.1 Global Top Healthcare BPO Players by Revenue (2018-2023)
3.1.2 Global Healthcare BPO Revenue Âé¶¹Ô´´ Share by Players (2018-2023)
3.2 Global Healthcare BPO Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Healthcare BPO Revenue
3.4 Global Healthcare BPO Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global Healthcare BPO Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Healthcare BPO Revenue in 2022
3.5 Healthcare BPO Key Players Head office and Area Served
3.6 Key Players Healthcare BPO Product Solution and Service
3.7 Date of Enter into Healthcare BPO Âé¶¹Ô´´
3.8 Mergers & Acquisitions, Expansion Plans
4 Healthcare BPO Breakdown Data by Type
4.1 Global Healthcare BPO Historic Âé¶¹Ô´´ Size by Type (2018-2023)
4.2 Global Healthcare BPO Forecasted Âé¶¹Ô´´ Size by Type (2024-2029)
5 Healthcare BPO Breakdown Data by Application
5.1 Global Healthcare BPO Historic Âé¶¹Ô´´ Size by Application (2018-2023)
5.2 Global Healthcare BPO Forecasted Âé¶¹Ô´´ Size by Application (2024-2029)
6 North America
6.1 North America Healthcare BPO Âé¶¹Ô´´ Size (2018-2029)
6.2 North America Healthcare BPO Âé¶¹Ô´´ Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Healthcare BPO Âé¶¹Ô´´ Size by Country (2018-2023)
6.4 North America Healthcare BPO Âé¶¹Ô´´ Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Healthcare BPO Âé¶¹Ô´´ Size (2018-2029)
7.2 Europe Healthcare BPO Âé¶¹Ô´´ Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Healthcare BPO Âé¶¹Ô´´ Size by Country (2018-2023)
7.4 Europe Healthcare BPO Âé¶¹Ô´´ Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Healthcare BPO Âé¶¹Ô´´ Size (2018-2029)
8.2 Asia-Pacific Healthcare BPO Âé¶¹Ô´´ Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Healthcare BPO Âé¶¹Ô´´ Size by Region (2018-2023)
8.4 Asia-Pacific Healthcare BPO Âé¶¹Ô´´ Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Healthcare BPO Âé¶¹Ô´´ Size (2018-2029)
9.2 Latin America Healthcare BPO Âé¶¹Ô´´ Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Healthcare BPO Âé¶¹Ô´´ Size by Country (2018-2023)
9.4 Latin America Healthcare BPO Âé¶¹Ô´´ Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Healthcare BPO Âé¶¹Ô´´ Size (2018-2029)
10.2 Middle East & Africa Healthcare BPO Âé¶¹Ô´´ Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Healthcare BPO Âé¶¹Ô´´ Size by Country (2018-2023)
10.4 Middle East & Africa Healthcare BPO Âé¶¹Ô´´ Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Quintiles
11.1.1 Quintiles Company Detail
11.1.2 Quintiles Business Overview
11.1.3 Quintiles Healthcare BPO Introduction
11.1.4 Quintiles Revenue in Healthcare BPO Business (2018-2023)
11.1.5 Quintiles Recent Development
11.2 HCL
11.2.1 HCL Company Detail
11.2.2 HCL Business Overview
11.2.3 HCL Healthcare BPO Introduction
11.2.4 HCL Revenue in Healthcare BPO Business (2018-2023)
11.2.5 HCL Recent Development
11.3 Cognizant
11.3.1 Cognizant Company Detail
11.3.2 Cognizant Business Overview
11.3.3 Cognizant Healthcare BPO Introduction
11.3.4 Cognizant Revenue in Healthcare BPO Business (2018-2023)
11.3.5 Cognizant Recent Development
11.4 Covance
11.4.1 Covance Company Detail
11.4.2 Covance Business Overview
11.4.3 Covance Healthcare BPO Introduction
11.4.4 Covance Revenue in Healthcare BPO Business (2018-2023)
11.4.5 Covance Recent Development
11.5 Accenture
11.5.1 Accenture Company Detail
11.5.2 Accenture Business Overview
11.5.3 Accenture Healthcare BPO Introduction
11.5.4 Accenture Revenue in Healthcare BPO Business (2018-2023)
11.5.5 Accenture Recent Development
11.6 Inventiv
11.6.1 Inventiv Company Detail
11.6.2 Inventiv Business Overview
11.6.3 Inventiv Healthcare BPO Introduction
11.6.4 Inventiv Revenue in Healthcare BPO Business (2018-2023)
11.6.5 Inventiv Recent Development
11.7 Catalent
11.7.1 Catalent Company Detail
11.7.2 Catalent Business Overview
11.7.3 Catalent Healthcare BPO Introduction
11.7.4 Catalent Revenue in Healthcare BPO Business (2018-2023)
11.7.5 Catalent Recent Development
11.8 Parexel
11.8.1 Parexel Company Detail
11.8.2 Parexel Business Overview
11.8.3 Parexel Healthcare BPO Introduction
11.8.4 Parexel Revenue in Healthcare BPO Business (2018-2023)
11.8.5 Parexel Recent Development
11.9 Lonza
11.9.1 Lonza Company Detail
11.9.2 Lonza Business Overview
11.9.3 Lonza Healthcare BPO Introduction
11.9.4 Lonza Revenue in Healthcare BPO Business (2018-2023)
11.9.5 Lonza Recent Development
11.10 Boehringer Ingelheim
11.10.1 Boehringer Ingelheim Company Detail
11.10.2 Boehringer Ingelheim Business Overview
11.10.3 Boehringer Ingelheim Healthcare BPO Introduction
11.10.4 Boehringer Ingelheim Revenue in Healthcare BPO Business (2018-2023)
11.10.5 Boehringer Ingelheim Recent Development
11.11 Charles Rivers
11.11.1 Charles Rivers Company Detail
11.11.2 Charles Rivers Business Overview
11.11.3 Charles Rivers Healthcare BPO Introduction
11.11.4 Charles Rivers Revenue in Healthcare BPO Business (2018-2023)
11.11.5 Charles Rivers Recent Development
11.12 Genpact
11.12.1 Genpact Company Detail
11.12.2 Genpact Business Overview
11.12.3 Genpact Healthcare BPO Introduction
11.12.4 Genpact Revenue in Healthcare BPO Business (2018-2023)
11.12.5 Genpact Recent Development
11.13 Sutherland
11.13.1 Sutherland Company Detail
11.13.2 Sutherland Business Overview
11.13.3 Sutherland Healthcare BPO Introduction
11.13.4 Sutherland Revenue in Healthcare BPO Business (2018-2023)
11.13.5 Sutherland Recent Development
11.14 PremierBPO
11.14.1 PremierBPO Company Detail
11.14.2 PremierBPO Business Overview
11.14.3 PremierBPO Healthcare BPO Introduction
11.14.4 PremierBPO Revenue in Healthcare BPO Business (2018-2023)
11.14.5 PremierBPO Recent Development
11.15 Firstsource
11.15.1 Firstsource Company Detail
11.15.2 Firstsource Business Overview
11.15.3 Firstsource Healthcare BPO Introduction
11.15.4 Firstsource Revenue in Healthcare BPO Business (2018-2023)
11.15.5 Firstsource Recent Development
11.16 PPD
11.16.1 PPD Company Detail
11.16.2 PPD Business Overview
11.16.3 PPD Healthcare BPO Introduction
11.16.4 PPD Revenue in Healthcare BPO Business (2018-2023)
11.16.5 PPD Recent Development
11.17 GeBBS Healthcare
11.17.1 GeBBS Healthcare Company Detail
11.17.2 GeBBS Healthcare Business Overview
11.17.3 GeBBS Healthcare Healthcare BPO Introduction
11.17.4 GeBBS Healthcare Revenue in Healthcare BPO Business (2018-2023)
11.17.5 GeBBS Healthcare Recent Development
11.18 Indian Healthcare BPO
11.18.1 Indian Healthcare BPO Company Detail
11.18.2 Indian Healthcare BPO Business Overview
11.18.3 Indian Healthcare BPO Healthcare BPO Introduction
11.18.4 Indian Healthcare BPO Revenue in Healthcare BPO Business (2018-2023)
11.18.5 Indian Healthcare BPO Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Quintiles
HCL
Cognizant
Covance
Accenture
Inventiv
Catalent
Parexel
Lonza
Boehringer Ingelheim
Charles Rivers
Genpact
Sutherland
PremierBPO
Firstsource
PPD
GeBBS Healthcare
Indian Healthcare BPO
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*If Applicable.