Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Research Report 2023

Publication ID:

PB502236664

Publication Date:

February 22, 2023

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 2,900.00

IT Services [2]

Computing & Electronics [3]

Description:

This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
Highlights
The global Customer Relationship Management (CRM) Customer Engagement Center market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North American market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
Asia-Pacific market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The global market for Customer Relationship Management (CRM) Customer Engagement Center in BFSI is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.
The key global companies of Customer Relationship Management (CRM) Customer Engagement Center include Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc and Terilyn Palanca, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Customer Engagement Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Customer Engagement Center.
The Customer Relationship Management (CRM) Customer Engagement Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Customer Relationship Management (CRM) Customer Engagement Center market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Relationship Management (CRM) Customer Engagement Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.
By Company
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
Servicenow
Segment by Type
Small (Below 50 agents)
Medium Size (50-500 agents)
Large (over 500 agents)
Segment by Application
BFSI
Education
Manufacturing
Telecom & IT
E-Commerce
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Core Chapters
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Customer Engagement Center companies鈥� competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Report Overview
1.1 Study Scope
1.2 麻豆原创 Analysis by Type
1.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Small (Below 50 agents)
1.2.3 Medium Size (50-500 agents)
1.2.4 Large (over 500 agents)
1.3 麻豆原创 by Application
1.3.1 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Growth by Application: 2018 VS 2022 VS 2029
1.3.2 BFSI
1.3.3 Education
1.3.4 Manufacturing
1.3.5 Telecom & IT
1.3.6 E-Commerce
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Perspective (2018-2029)
2.2 Customer Relationship Management (CRM) Customer Engagement Center Growth Trends by Region
2.2.1 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Relationship Management (CRM) Customer Engagement Center Historic 麻豆原创 Size by Region (2018-2023)
2.2.3 Customer Relationship Management (CRM) Customer Engagement Center Forecasted 麻豆原创 Size by Region (2024-2029)
2.3 Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Dynamics
2.3.1 Customer Relationship Management (CRM) Customer Engagement Center Industry Trends
2.3.2 Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Drivers
2.3.3 Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Challenges
2.3.4 Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue
3.1.1 Global Top Customer Relationship Management (CRM) Customer Engagement Center Players by Revenue (2018-2023)
3.1.2 Global Customer Relationship Management (CRM) Customer Engagement Center Revenue 麻豆原创 Share by Players (2018-2023)
3.2 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Customer Engagement Center Revenue
3.4 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Concentration Ratio
3.4.1 Global Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Customer Engagement Center Revenue in 2022
3.5 Customer Relationship Management (CRM) Customer Engagement Center Key Players Head office and Area Served
3.6 Key Players Customer Relationship Management (CRM) Customer Engagement Center Product Solution and Service
3.7 Date of Enter into Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Type
4.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic 麻豆原创 Size by Type (2018-2023)
4.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted 麻豆原创 Size by Type (2024-2029)
5 Customer Relationship Management (CRM) Customer Engagement Center Breakdown Data by Application
5.1 Global Customer Relationship Management (CRM) Customer Engagement Center Historic 麻豆原创 Size by Application (2018-2023)
5.2 Global Customer Relationship Management (CRM) Customer Engagement Center Forecasted 麻豆原创 Size by Application (2024-2029)
6 North America
6.1 North America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size (2018-2029)
6.2 North America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2018-2023)
6.4 North America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size (2018-2029)
7.2 Europe Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2018-2023)
7.4 Europe Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size (2018-2029)
8.2 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Region (2018-2023)
8.4 Asia-Pacific Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size (2018-2029)
9.2 Latin America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2018-2023)
9.4 Latin America Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size (2018-2029)
10.2 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2018-2023)
10.4 Middle East & Africa Customer Relationship Management (CRM) Customer Engagement Center 麻豆原创 Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Service Cloud
11.1.1 Service Cloud Company Detail
11.1.2 Service Cloud Business Overview
11.1.3 Service Cloud Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.1.4 Service Cloud Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.1.5 Service Cloud Recent Development
11.2 Pegasystems
11.2.1 Pegasystems Company Detail
11.2.2 Pegasystems Business Overview
11.2.3 Pegasystems Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.2.4 Pegasystems Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.2.5 Pegasystems Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Detail
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.3.4 Microsoft Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.3.5 Microsoft Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.4.4 Oracle Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.4.5 Oracle Recent Development
11.5 Zendesk
11.5.1 Zendesk Company Detail
11.5.2 Zendesk Business Overview
11.5.3 Zendesk Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.5.4 Zendesk Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.5.5 Zendesk Recent Development
11.6 SAP
11.6.1 SAP Company Detail
11.6.2 SAP Business Overview
11.6.3 SAP Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.6.4 SAP Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.6.5 SAP Recent Development
11.7 Brian Manusama
11.7.1 Brian Manusama Company Detail
11.7.2 Brian Manusama Business Overview
11.7.3 Brian Manusama Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.7.4 Brian Manusama Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.7.5 Brian Manusama Recent Development
11.8 Nadine LeBlanc
11.8.1 Nadine LeBlanc Company Detail
11.8.2 Nadine LeBlanc Business Overview
11.8.3 Nadine LeBlanc Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.8.4 Nadine LeBlanc Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.8.5 Nadine LeBlanc Recent Development
11.9 Terilyn Palanca
11.9.1 Terilyn Palanca Company Detail
11.9.2 Terilyn Palanca Business Overview
11.9.3 Terilyn Palanca Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.9.4 Terilyn Palanca Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.9.5 Terilyn Palanca Recent Development
11.10 Hai Swinehar
11.10.1 Hai Swinehar Company Detail
11.10.2 Hai Swinehar Business Overview
11.10.3 Hai Swinehar Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.10.4 Hai Swinehar Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.10.5 Hai Swinehar Recent Development
11.11 Salesforce
11.11.1 Salesforce Company Detail
11.11.2 Salesforce Business Overview
11.11.3 Salesforce Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.11.4 Salesforce Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.11.5 Salesforce Recent Development
11.12 Freshworks
11.12.1 Freshworks Company Detail
11.12.2 Freshworks Business Overview
11.12.3 Freshworks Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.12.4 Freshworks Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.12.5 Freshworks Recent Development
11.13 Servicenow
11.13.1 Servicenow Company Detail
11.13.2 Servicenow Business Overview
11.13.3 Servicenow Customer Relationship Management (CRM) Customer Engagement Center Introduction
11.13.4 Servicenow Revenue in Customer Relationship Management (CRM) Customer Engagement Center Business (2018-2023)
11.13.5 Servicenow Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Companies Mentioned:

Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
Servicenow

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