CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.
Âé¶¹Ô´´ Analysis and Insights: Global CRM Software Âé¶¹Ô´´
The global CRM Software market is projected to grow from US$ 16850 million in 2023 to US$ 21420 million by 2029, at a Compound Annual Growth Rate (CAGR) of 4.1% during the forecast period.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related toÌýsales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.
Report Includes
This report presents an overview of global market for CRM Software market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2022, estimates for 2023, and projections of CAGR through 2029.
This report researches the key producers of CRM Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for CRM Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the CRM Software revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global CRM Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2029. Evaluation and forecast the market size for CRM Software revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including Oracle, SAP, Salesforce, Microsoft, monday, Zendesk, Zoho, Freshworks and Thryv, etc.
By Company
Oracle
SAP
Salesforce
Microsoft
monday
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
Segment by Type
On-Premise
Cloud Based
Segment by Application
BFSI
Healthcare
Retail
Government
Industrial Manufacturing
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of CRM Software in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of CRM Software companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America by type, by application and by country, revenue for each segment.
Chapter 7: Europe by type, by application and by country, revenue for each segment.
Chapter 8: China by type and by application revenue for each segment.
Chapter 9: Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, CRM Software revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global CRM Software Âé¶¹Ô´´ Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 On-Premise
1.2.3 Cloud Based
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global CRM Software Âé¶¹Ô´´ Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 BFSI
1.3.3 Healthcare
1.3.4 Retail
1.3.5 Government
1.3.6 Industrial Manufacturing
1.3.7 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global CRM Software Âé¶¹Ô´´ Perspective (2018-2029)
2.2 Global CRM Software Growth Trends by Region
2.2.1 CRM Software Âé¶¹Ô´´ Size by Region: 2018 VS 2022 VS 2029
2.2.2 CRM Software Historic Âé¶¹Ô´´ Size by Region (2018-2023)
2.2.3 CRM Software Forecasted Âé¶¹Ô´´ Size by Region (2024-2029)
2.3 CRM Software Âé¶¹Ô´´ Dynamics
2.3.1 CRM Software Industry Trends
2.3.2 CRM Software Âé¶¹Ô´´ Drivers
2.3.3 CRM Software Âé¶¹Ô´´ Challenges
2.3.4 CRM Software Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue CRM Software by Players
3.1.1 Global CRM Software Revenue by Players (2018-2023)
3.1.2 Global CRM Software Revenue Âé¶¹Ô´´ Share by Players (2018-2023)
3.2 Global CRM Software Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of CRM Software, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global CRM Software Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global CRM Software Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Software Revenue in 2022
3.5 Global Key Players of CRM Software Head office and Area Served
3.6 Global Key Players of CRM Software, Product and Application
3.7 Global Key Players of CRM Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Software Breakdown Data by Type
4.1 Global CRM Software Historic Âé¶¹Ô´´ Size by Type (2018-2023)
4.2 Global CRM Software Forecasted Âé¶¹Ô´´ Size by Type (2024-2029)
5 CRM Software Breakdown Data by Application
5.1 Global CRM Software Historic Âé¶¹Ô´´ Size by Application (2018-2023)
5.2 Global CRM Software Forecasted Âé¶¹Ô´´ Size by Application (2024-2029)
6 North America
6.1 North America CRM Software Âé¶¹Ô´´ Size (2018-2029)
6.2 North America CRM Software Âé¶¹Ô´´ Size by Type
6.2.1 North America CRM Software Âé¶¹Ô´´ Size by Type (2018-2023)
6.2.2 North America CRM Software Âé¶¹Ô´´ Size by Type (2024-2029)
6.2.3 North America CRM Software Âé¶¹Ô´´ Share by Type (2018-2029)
6.3 North America CRM Software Âé¶¹Ô´´ Size by Application
6.3.1 North America CRM Software Âé¶¹Ô´´ Size by Application (2018-2023)
6.3.2 North America CRM Software Âé¶¹Ô´´ Size by Application (2024-2029)
6.3.3 North America CRM Software Âé¶¹Ô´´ Share by Application (2018-2029)
6.4 North America CRM Software Âé¶¹Ô´´ Size by Country
6.4.1 North America CRM Software Âé¶¹Ô´´ Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America CRM Software Âé¶¹Ô´´ Size by Country (2018-2023)
6.4.3 North America CRM Software Âé¶¹Ô´´ Size by Country (2024-2029)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe CRM Software Âé¶¹Ô´´ Size (2018-2029)
7.2 Europe CRM Software Âé¶¹Ô´´ Size by Type
7.2.1 Europe CRM Software Âé¶¹Ô´´ Size by Type (2018-2023)
7.2.2 Europe CRM Software Âé¶¹Ô´´ Size by Type (2024-2029)
7.2.3 Europe CRM Software Âé¶¹Ô´´ Share by Type (2018-2029)
7.3 Europe CRM Software Âé¶¹Ô´´ Size by Application
7.3.1 Europe CRM Software Âé¶¹Ô´´ Size by Application (2018-2023)
7.3.2 Europe CRM Software Âé¶¹Ô´´ Size by Application (2024-2029)
7.3.3 Europe CRM Software Âé¶¹Ô´´ Share by Application (2018-2029)
7.4 Europe CRM Software Âé¶¹Ô´´ Size by Country
7.4.1 Europe CRM Software Âé¶¹Ô´´ Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe CRM Software Âé¶¹Ô´´ Size by Country (2018-2023)
7.4.3 Europe CRM Software Âé¶¹Ô´´ Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China CRM Software Âé¶¹Ô´´ Size (2018-2029)
8.2 China CRM Software Âé¶¹Ô´´ Size by Type
8.2.1 China CRM Software Âé¶¹Ô´´ Size by Type (2018-2023)
8.2.2 China CRM Software Âé¶¹Ô´´ Size by Type (2024-2029)
8.2.3 China CRM Software Âé¶¹Ô´´ Share by Type (2018-2029)
8.3 China CRM Software Âé¶¹Ô´´ Size by Application
8.3.1 China CRM Software Âé¶¹Ô´´ Size by Application (2018-2023)
8.3.2 China CRM Software Âé¶¹Ô´´ Size by Application (2024-2029)
8.3.3 China CRM Software Âé¶¹Ô´´ Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia CRM Software Âé¶¹Ô´´ Size (2018-2029)
9.2 Asia CRM Software Âé¶¹Ô´´ Size by Type
9.2.1 Asia CRM Software Âé¶¹Ô´´ Size by Type (2018-2023)
9.2.2 Asia CRM Software Âé¶¹Ô´´ Size by Type (2024-2029)
9.2.3 Asia CRM Software Âé¶¹Ô´´ Share by Type (2018-2029)
9.3 Asia CRM Software Âé¶¹Ô´´ Size by Application
9.3.1 Asia CRM Software Âé¶¹Ô´´ Size by Application (2018-2023)
9.3.2 Asia CRM Software Âé¶¹Ô´´ Size by Application (2024-2029)
9.3.3 Asia CRM Software Âé¶¹Ô´´ Share by Application (2018-2029)
9.4 Asia CRM Software Âé¶¹Ô´´ Size by Region
9.4.1 Asia CRM Software Âé¶¹Ô´´ Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia CRM Software Âé¶¹Ô´´ Size by Region (2018-2023)
9.4.3 Asia CRM Software Âé¶¹Ô´´ Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size (2018-2029)
10.2 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Type
10.2.1 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Application
10.3.1 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Country
10.4.1 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America CRM Software Âé¶¹Ô´´ Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle CRM Software Introduction
11.1.4 Oracle Revenue in CRM Software Business (2018-2023)
11.1.5 Oracle Recent Developments
11.2 SAP
11.2.1 SAP Company Details
11.2.2 SAP Business Overview
11.2.3 SAP CRM Software Introduction
11.2.4 SAP Revenue in CRM Software Business (2018-2023)
11.2.5 SAP Recent Developments
11.3 Salesforce
11.3.1 Salesforce Company Details
11.3.2 Salesforce Business Overview
11.3.3 Salesforce CRM Software Introduction
11.3.4 Salesforce Revenue in CRM Software Business (2018-2023)
11.3.5 Salesforce Recent Developments
11.4 Microsoft
11.4.1 Microsoft Company Details
11.4.2 Microsoft Business Overview
11.4.3 Microsoft CRM Software Introduction
11.4.4 Microsoft Revenue in CRM Software Business (2018-2023)
11.4.5 Microsoft Recent Developments
11.5 monday
11.5.1 monday Company Details
11.5.2 monday Business Overview
11.5.3 monday CRM Software Introduction
11.5.4 monday Revenue in CRM Software Business (2018-2023)
11.5.5 monday Recent Developments
11.6 Zendesk
11.6.1 Zendesk Company Details
11.6.2 Zendesk Business Overview
11.6.3 Zendesk CRM Software Introduction
11.6.4 Zendesk Revenue in CRM Software Business (2018-2023)
11.6.5 Zendesk Recent Developments
11.7 Zoho
11.7.1 Zoho Company Details
11.7.2 Zoho Business Overview
11.7.3 Zoho CRM Software Introduction
11.7.4 Zoho Revenue in CRM Software Business (2018-2023)
11.7.5 Zoho Recent Developments
11.8 Freshworks
11.8.1 Freshworks Company Details
11.8.2 Freshworks Business Overview
11.8.3 Freshworks CRM Software Introduction
11.8.4 Freshworks Revenue in CRM Software Business (2018-2023)
11.8.5 Freshworks Recent Developments
11.9 Thryv
11.9.1 Thryv Company Details
11.9.2 Thryv Business Overview
11.9.3 Thryv CRM Software Introduction
11.9.4 Thryv Revenue in CRM Software Business (2018-2023)
11.9.5 Thryv Recent Developments
11.10 Pipedrive
11.10.1 Pipedrive Company Details
11.10.2 Pipedrive Business Overview
11.10.3 Pipedrive CRM Software Introduction
11.10.4 Pipedrive Revenue in CRM Software Business (2018-2023)
11.10.5 Pipedrive Recent Developments
11.11 Nextiva CRM
11.11.1 Nextiva CRM Company Details
11.11.2 Nextiva CRM Business Overview
11.11.3 Nextiva CRM CRM Software Introduction
11.11.4 Nextiva CRM Revenue in CRM Software Business (2018-2023)
11.11.5 Nextiva CRM Recent Developments
11.12 Hubspot
11.12.1 Hubspot Company Details
11.12.2 Hubspot Business Overview
11.12.3 Hubspot CRM Software Introduction
11.12.4 Hubspot Revenue in CRM Software Business (2018-2023)
11.12.5 Hubspot Recent Developments
11.13 ActiveCampaign
11.13.1 ActiveCampaign Company Details
11.13.2 ActiveCampaign Business Overview
11.13.3 ActiveCampaign CRM Software Introduction
11.13.4 ActiveCampaign Revenue in CRM Software Business (2018-2023)
11.13.5 ActiveCampaign Recent Developments
11.14 Pipeliner
11.14.1 Pipeliner Company Details
11.14.2 Pipeliner Business Overview
11.14.3 Pipeliner CRM Software Introduction
11.14.4 Pipeliner Revenue in CRM Software Business (2018-2023)
11.14.5 Pipeliner Recent Developments
11.15 Nimble
11.15.1 Nimble Company Details
11.15.2 Nimble Business Overview
11.15.3 Nimble CRM Software Introduction
11.15.4 Nimble Revenue in CRM Software Business (2018-2023)
11.15.5 Nimble Recent Developments
11.16 Sage
11.16.1 Sage Company Details
11.16.2 Sage Business Overview
11.16.3 Sage CRM Software Introduction
11.16.4 Sage Revenue in CRM Software Business (2018-2023)
11.16.5 Sage Recent Developments
11.17 Keap
11.17.1 Keap Company Details
11.17.2 Keap Business Overview
11.17.3 Keap CRM Software Introduction
11.17.4 Keap Revenue in CRM Software Business (2018-2023)
11.17.5 Keap Recent Developments
11.18 Insightly
11.18.1 Insightly Company Details
11.18.2 Insightly Business Overview
11.18.3 Insightly CRM Software Introduction
11.18.4 Insightly Revenue in CRM Software Business (2018-2023)
11.18.5 Insightly Recent Developments
11.19 Maximizer Software
11.19.1 Maximizer Software Company Details
11.19.2 Maximizer Software Business Overview
11.19.3 Maximizer Software CRM Software Introduction
11.19.4 Maximizer Software Revenue in CRM Software Business (2018-2023)
11.19.5 Maximizer Software Recent Developments
11.20 Salesboom
11.20.1 Salesboom Company Details
11.20.2 Salesboom Business Overview
11.20.3 Salesboom CRM Software Introduction
11.20.4 Salesboom Revenue in CRM Software Business (2018-2023)
11.20.5 Salesboom Recent Developments
11.21 SugarCRM
11.21.1 SugarCRM Company Details
11.21.2 SugarCRM Business Overview
11.21.3 SugarCRM CRM Software Introduction
11.21.4 SugarCRM Revenue in CRM Software Business (2018-2023)
11.21.5 SugarCRM Recent Developments
11.22 Epsilon
11.22.1 Epsilon Company Details
11.22.2 Epsilon Business Overview
11.22.3 Epsilon CRM Software Introduction
11.22.4 Epsilon Revenue in CRM Software Business (2018-2023)
11.22.5 Epsilon Recent Developments
11.23 Genesys
11.23.1 Genesys Company Details
11.23.2 Genesys Business Overview
11.23.3 Genesys CRM Software Introduction
11.23.4 Genesys Revenue in CRM Software Business (2018-2023)
11.23.5 Genesys Recent Developments
11.24 Verint
11.24.1 Verint Company Details
11.24.2 Verint Business Overview
11.24.3 Verint CRM Software Introduction
11.24.4 Verint Revenue in CRM Software Business (2018-2023)
11.24.5 Verint Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Oracle
SAP
Salesforce
Microsoft
monday
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
Ìý
Ìý
*If Applicable.