A CRM (customer relationship management) system for government agencies reduces manual admin and time-consuming operational tasks—empowering public servants to focus their energy on improving citizens’ daily lives.
The global CRM Software for Government market was valued at US$ 219 million in 2023 and is anticipated to reach US$ 352 million by 2030, witnessing a CAGR of 7.2% during the forecast period 2024-2030.
North American market for CRM Software for Government is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for CRM Software for Government is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for CRM Software for Government in Central Government is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of CRM Software for Government include Pipedrive, Salesforce, Freshsales, Zoho, Creatio, Pipeliner CRM, Sell.Do, Cronberry, Solid Performers CRM, Oracle, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for CRM Software for Government, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM Software for Government.
The CRM Software for Government market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global CRM Software for Government market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the CRM Software for Government companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Âé¶¹Ô´´ Segmentation
By Company
Pipedrive
Salesforce
Freshsales
Zoho
Creatio
Pipeliner CRM
Sell.Do
Cronberry
Solid Performers CRM
Oracle
EngageBay
Simply CRM
Hubspot
Stingo
Maplytics
Karnival
Segment by Type
Cloud-based
On Premises
Segment by Application
Central Government
Local Government
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of CRM Software for Government company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global CRM Software for Government Âé¶¹Ô´´ Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On Premises
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global CRM Software for Government Âé¶¹Ô´´ Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Central Government
1.3.3 Local Government
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global CRM Software for Government Âé¶¹Ô´´ Perspective (2019-2030)
2.2 Global CRM Software for Government Growth Trends by Region
2.2.1 Global CRM Software for Government Âé¶¹Ô´´ Size by Region: 2019 VS 2023 VS 2030
2.2.2 CRM Software for Government Historic Âé¶¹Ô´´ Size by Region (2019-2024)
2.2.3 CRM Software for Government Forecasted Âé¶¹Ô´´ Size by Region (2025-2030)
2.3 CRM Software for Government Âé¶¹Ô´´ Dynamics
2.3.1 CRM Software for Government Industry Trends
2.3.2 CRM Software for Government Âé¶¹Ô´´ Drivers
2.3.3 CRM Software for Government Âé¶¹Ô´´ Challenges
2.3.4 CRM Software for Government Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM Software for Government Players by Revenue
3.1.1 Global Top CRM Software for Government Players by Revenue (2019-2024)
3.1.2 Global CRM Software for Government Revenue Âé¶¹Ô´´ Share by Players (2019-2024)
3.2 Global CRM Software for Government Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by CRM Software for Government Revenue
3.4 Global CRM Software for Government Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global CRM Software for Government Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Software for Government Revenue in 2023
3.5 Global Key Players of CRM Software for Government Head office and Area Served
3.6 Global Key Players of CRM Software for Government, Product and Application
3.7 Global Key Players of CRM Software for Government, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Software for Government Breakdown Data by Type
4.1 Global CRM Software for Government Historic Âé¶¹Ô´´ Size by Type (2019-2024)
4.2 Global CRM Software for Government Forecasted Âé¶¹Ô´´ Size by Type (2025-2030)
5 CRM Software for Government Breakdown Data by Application
5.1 Global CRM Software for Government Historic Âé¶¹Ô´´ Size by Application (2019-2024)
5.2 Global CRM Software for Government Forecasted Âé¶¹Ô´´ Size by Application (2025-2030)
6 North America
6.1 North America CRM Software for Government Âé¶¹Ô´´ Size (2019-2030)
6.2 North America CRM Software for Government Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America CRM Software for Government Âé¶¹Ô´´ Size by Country (2019-2024)
6.4 North America CRM Software for Government Âé¶¹Ô´´ Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe CRM Software for Government Âé¶¹Ô´´ Size (2019-2030)
7.2 Europe CRM Software for Government Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe CRM Software for Government Âé¶¹Ô´´ Size by Country (2019-2024)
7.4 Europe CRM Software for Government Âé¶¹Ô´´ Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific CRM Software for Government Âé¶¹Ô´´ Size (2019-2030)
8.2 Asia-Pacific CRM Software for Government Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific CRM Software for Government Âé¶¹Ô´´ Size by Region (2019-2024)
8.4 Asia-Pacific CRM Software for Government Âé¶¹Ô´´ Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America CRM Software for Government Âé¶¹Ô´´ Size (2019-2030)
9.2 Latin America CRM Software for Government Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America CRM Software for Government Âé¶¹Ô´´ Size by Country (2019-2024)
9.4 Latin America CRM Software for Government Âé¶¹Ô´´ Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa CRM Software for Government Âé¶¹Ô´´ Size (2019-2030)
10.2 Middle East & Africa CRM Software for Government Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa CRM Software for Government Âé¶¹Ô´´ Size by Country (2019-2024)
10.4 Middle East & Africa CRM Software for Government Âé¶¹Ô´´ Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Pipedrive
11.1.1 Pipedrive Company Details
11.1.2 Pipedrive Business Overview
11.1.3 Pipedrive CRM Software for Government Introduction
11.1.4 Pipedrive Revenue in CRM Software for Government Business (2019-2024)
11.1.5 Pipedrive Recent Development
11.2 Salesforce
11.2.1 Salesforce Company Details
11.2.2 Salesforce Business Overview
11.2.3 Salesforce CRM Software for Government Introduction
11.2.4 Salesforce Revenue in CRM Software for Government Business (2019-2024)
11.2.5 Salesforce Recent Development
11.3 Freshsales
11.3.1 Freshsales Company Details
11.3.2 Freshsales Business Overview
11.3.3 Freshsales CRM Software for Government Introduction
11.3.4 Freshsales Revenue in CRM Software for Government Business (2019-2024)
11.3.5 Freshsales Recent Development
11.4 Zoho
11.4.1 Zoho Company Details
11.4.2 Zoho Business Overview
11.4.3 Zoho CRM Software for Government Introduction
11.4.4 Zoho Revenue in CRM Software for Government Business (2019-2024)
11.4.5 Zoho Recent Development
11.5 Creatio
11.5.1 Creatio Company Details
11.5.2 Creatio Business Overview
11.5.3 Creatio CRM Software for Government Introduction
11.5.4 Creatio Revenue in CRM Software for Government Business (2019-2024)
11.5.5 Creatio Recent Development
11.6 Pipeliner CRM
11.6.1 Pipeliner CRM Company Details
11.6.2 Pipeliner CRM Business Overview
11.6.3 Pipeliner CRM CRM Software for Government Introduction
11.6.4 Pipeliner CRM Revenue in CRM Software for Government Business (2019-2024)
11.6.5 Pipeliner CRM Recent Development
11.7 Sell.Do
11.7.1 Sell.Do Company Details
11.7.2 Sell.Do Business Overview
11.7.3 Sell.Do CRM Software for Government Introduction
11.7.4 Sell.Do Revenue in CRM Software for Government Business (2019-2024)
11.7.5 Sell.Do Recent Development
11.8 Cronberry
11.8.1 Cronberry Company Details
11.8.2 Cronberry Business Overview
11.8.3 Cronberry CRM Software for Government Introduction
11.8.4 Cronberry Revenue in CRM Software for Government Business (2019-2024)
11.8.5 Cronberry Recent Development
11.9 Solid Performers CRM
11.9.1 Solid Performers CRM Company Details
11.9.2 Solid Performers CRM Business Overview
11.9.3 Solid Performers CRM CRM Software for Government Introduction
11.9.4 Solid Performers CRM Revenue in CRM Software for Government Business (2019-2024)
11.9.5 Solid Performers CRM Recent Development
11.10 Oracle
11.10.1 Oracle Company Details
11.10.2 Oracle Business Overview
11.10.3 Oracle CRM Software for Government Introduction
11.10.4 Oracle Revenue in CRM Software for Government Business (2019-2024)
11.10.5 Oracle Recent Development
11.11 EngageBay
11.11.1 EngageBay Company Details
11.11.2 EngageBay Business Overview
11.11.3 EngageBay CRM Software for Government Introduction
11.11.4 EngageBay Revenue in CRM Software for Government Business (2019-2024)
11.11.5 EngageBay Recent Development
11.12 Simply CRM
11.12.1 Simply CRM Company Details
11.12.2 Simply CRM Business Overview
11.12.3 Simply CRM CRM Software for Government Introduction
11.12.4 Simply CRM Revenue in CRM Software for Government Business (2019-2024)
11.12.5 Simply CRM Recent Development
11.13 Hubspot
11.13.1 Hubspot Company Details
11.13.2 Hubspot Business Overview
11.13.3 Hubspot CRM Software for Government Introduction
11.13.4 Hubspot Revenue in CRM Software for Government Business (2019-2024)
11.13.5 Hubspot Recent Development
11.14 Stingo
11.14.1 Stingo Company Details
11.14.2 Stingo Business Overview
11.14.3 Stingo CRM Software for Government Introduction
11.14.4 Stingo Revenue in CRM Software for Government Business (2019-2024)
11.14.5 Stingo Recent Development
11.15 Maplytics
11.15.1 Maplytics Company Details
11.15.2 Maplytics Business Overview
11.15.3 Maplytics CRM Software for Government Introduction
11.15.4 Maplytics Revenue in CRM Software for Government Business (2019-2024)
11.15.5 Maplytics Recent Development
11.16 Karnival
11.16.1 Karnival Company Details
11.16.2 Karnival Business Overview
11.16.3 Karnival CRM Software for Government Introduction
11.16.4 Karnival Revenue in CRM Software for Government Business (2019-2024)
11.16.5 Karnival Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Âé¶¹Ô´´ Size Estimation
13.1.1.3 Âé¶¹Ô´´ Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
Pipedrive
Salesforce
Freshsales
Zoho
Creatio
Pipeliner CRM
Sell.Do
Cronberry
Solid Performers CRM
Oracle
EngageBay
Simply CRM
Hubspot
Stingo
Maplytics
Karnival
Ìý
Ìý
*If Applicable.