Conversational AI Service refers to a technology or platform that utilizes artificial intelligence (AI) to enable natural language interactions between humans and computer systems. It encompasses the development and deployment of AI-powered chatbots, virtual assistants, and voice assistants that can engage in dynamic and context-aware conversations with users.
The global Conversational AI Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/133 of that of the United States.
This report aims to provide a comprehensive presentation of the global market for Conversational AI Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Service.
Report Scope
The Conversational AI Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Conversational AI Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational AI Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Âé¶¹Ô´´ Segmentation
By Company
Ameyo
TeBS
IBM
Haptik
Microsoft
Omilia
SAP
ADA
Kata.ai
Hyro
Just AI
Solvvy
Avaamo
LivePerson
Segment by Type
Single-language
Multi-language
Segment by Application
Online Sale
Customer Service
Human Resources
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational AI Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global Conversational AI Service Âé¶¹Ô´´ Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Single-language
1.2.3 Multi-language
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global Conversational AI Service Âé¶¹Ô´´ Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Online Sale
1.3.3 Customer Service
1.3.4 Human Resources
1.3.5 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational AI Service Âé¶¹Ô´´ Perspective (2019-2030)
2.2 Conversational AI Service Growth Trends by Region
2.2.1 Global Conversational AI Service Âé¶¹Ô´´ Size by Region: 2019 VS 2023 VS 2030
2.2.2 Conversational AI Service Historic Âé¶¹Ô´´ Size by Region (2019-2024)
2.2.3 Conversational AI Service Forecasted Âé¶¹Ô´´ Size by Region (2025-2030)
2.3 Conversational AI Service Âé¶¹Ô´´ Dynamics
2.3.1 Conversational AI Service Industry Trends
2.3.2 Conversational AI Service Âé¶¹Ô´´ Drivers
2.3.3 Conversational AI Service Âé¶¹Ô´´ Challenges
2.3.4 Conversational AI Service Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational AI Service Players by Revenue
3.1.1 Global Top Conversational AI Service Players by Revenue (2019-2024)
3.1.2 Global Conversational AI Service Revenue Âé¶¹Ô´´ Share by Players (2019-2024)
3.2 Global Conversational AI Service Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Conversational AI Service Revenue
3.4 Global Conversational AI Service Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global Conversational AI Service Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Service Revenue in 2023
3.5 Conversational AI Service Key Players Head office and Area Served
3.6 Key Players Conversational AI Service Product Solution and Service
3.7 Date of Enter into Conversational AI Service Âé¶¹Ô´´
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational AI Service Breakdown Data by Type
4.1 Global Conversational AI Service Historic Âé¶¹Ô´´ Size by Type (2019-2024)
4.2 Global Conversational AI Service Forecasted Âé¶¹Ô´´ Size by Type (2025-2030)
5 Conversational AI Service Breakdown Data by Application
5.1 Global Conversational AI Service Historic Âé¶¹Ô´´ Size by Application (2019-2024)
5.2 Global Conversational AI Service Forecasted Âé¶¹Ô´´ Size by Application (2025-2030)
6 North America
6.1 North America Conversational AI Service Âé¶¹Ô´´ Size (2019-2030)
6.2 North America Conversational AI Service Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Conversational AI Service Âé¶¹Ô´´ Size by Country (2019-2024)
6.4 North America Conversational AI Service Âé¶¹Ô´´ Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational AI Service Âé¶¹Ô´´ Size (2019-2030)
7.2 Europe Conversational AI Service Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Conversational AI Service Âé¶¹Ô´´ Size by Country (2019-2024)
7.4 Europe Conversational AI Service Âé¶¹Ô´´ Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversational AI Service Âé¶¹Ô´´ Size (2019-2030)
8.2 Asia-Pacific Conversational AI Service Âé¶¹Ô´´ Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Conversational AI Service Âé¶¹Ô´´ Size by Region (2019-2024)
8.4 Asia-Pacific Conversational AI Service Âé¶¹Ô´´ Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversational AI Service Âé¶¹Ô´´ Size (2019-2030)
9.2 Latin America Conversational AI Service Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Conversational AI Service Âé¶¹Ô´´ Size by Country (2019-2024)
9.4 Latin America Conversational AI Service Âé¶¹Ô´´ Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational AI Service Âé¶¹Ô´´ Size (2019-2030)
10.2 Middle East & Africa Conversational AI Service Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Conversational AI Service Âé¶¹Ô´´ Size by Country (2019-2024)
10.4 Middle East & Africa Conversational AI Service Âé¶¹Ô´´ Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Ameyo
11.1.1 Ameyo Company Detail
11.1.2 Ameyo Business Overview
11.1.3 Ameyo Conversational AI Service Introduction
11.1.4 Ameyo Revenue in Conversational AI Service Business (2019-2024)
11.1.5 Ameyo Recent Development
11.2 TeBS
11.2.1 TeBS Company Detail
11.2.2 TeBS Business Overview
11.2.3 TeBS Conversational AI Service Introduction
11.2.4 TeBS Revenue in Conversational AI Service Business (2019-2024)
11.2.5 TeBS Recent Development
11.3 IBM
11.3.1 IBM Company Detail
11.3.2 IBM Business Overview
11.3.3 IBM Conversational AI Service Introduction
11.3.4 IBM Revenue in Conversational AI Service Business (2019-2024)
11.3.5 IBM Recent Development
11.4 Haptik
11.4.1 Haptik Company Detail
11.4.2 Haptik Business Overview
11.4.3 Haptik Conversational AI Service Introduction
11.4.4 Haptik Revenue in Conversational AI Service Business (2019-2024)
11.4.5 Haptik Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Detail
11.5.2 Microsoft Business Overview
11.5.3 Microsoft Conversational AI Service Introduction
11.5.4 Microsoft Revenue in Conversational AI Service Business (2019-2024)
11.5.5 Microsoft Recent Development
11.6 Omilia
11.6.1 Omilia Company Detail
11.6.2 Omilia Business Overview
11.6.3 Omilia Conversational AI Service Introduction
11.6.4 Omilia Revenue in Conversational AI Service Business (2019-2024)
11.6.5 Omilia Recent Development
11.7 SAP
11.7.1 SAP Company Detail
11.7.2 SAP Business Overview
11.7.3 SAP Conversational AI Service Introduction
11.7.4 SAP Revenue in Conversational AI Service Business (2019-2024)
11.7.5 SAP Recent Development
11.8 ADA
11.8.1 ADA Company Detail
11.8.2 ADA Business Overview
11.8.3 ADA Conversational AI Service Introduction
11.8.4 ADA Revenue in Conversational AI Service Business (2019-2024)
11.8.5 ADA Recent Development
11.9 Kata.ai
11.9.1 Kata.ai Company Detail
11.9.2 Kata.ai Business Overview
11.9.3 Kata.ai Conversational AI Service Introduction
11.9.4 Kata.ai Revenue in Conversational AI Service Business (2019-2024)
11.9.5 Kata.ai Recent Development
11.10 Hyro
11.10.1 Hyro Company Detail
11.10.2 Hyro Business Overview
11.10.3 Hyro Conversational AI Service Introduction
11.10.4 Hyro Revenue in Conversational AI Service Business (2019-2024)
11.10.5 Hyro Recent Development
11.11 Just AI
11.11.1 Just AI Company Detail
11.11.2 Just AI Business Overview
11.11.3 Just AI Conversational AI Service Introduction
11.11.4 Just AI Revenue in Conversational AI Service Business (2019-2024)
11.11.5 Just AI Recent Development
11.12 Solvvy
11.12.1 Solvvy Company Detail
11.12.2 Solvvy Business Overview
11.12.3 Solvvy Conversational AI Service Introduction
11.12.4 Solvvy Revenue in Conversational AI Service Business (2019-2024)
11.12.5 Solvvy Recent Development
11.13 Avaamo
11.13.1 Avaamo Company Detail
11.13.2 Avaamo Business Overview
11.13.3 Avaamo Conversational AI Service Introduction
11.13.4 Avaamo Revenue in Conversational AI Service Business (2019-2024)
11.13.5 Avaamo Recent Development
11.14 LivePerson
11.14.1 LivePerson Company Detail
11.14.2 LivePerson Business Overview
11.14.3 LivePerson Conversational AI Service Introduction
11.14.4 LivePerson Revenue in Conversational AI Service Business (2019-2024)
11.14.5 LivePerson Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Ameyo
TeBS
IBM
Haptik
Microsoft
Omilia
SAP
ADA
Kata.ai
Hyro
Just AI
Solvvy
Avaamo
LivePerson
Ìý
Ìý
*If Applicable.