
Cloud computing has powered many SMEs business with remote workforces to be competitive in the market. It has provided enterprises with an opportunity to work together without any geographical constraints. In addition, it has also helped many organization to strengthen their customer base through modern innovative infrastructure that aids them to perform business operations real-time without any bandwidth limitation and latency.
The global Cloud Based BPO market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Americas was the largest region in the software and BPO services market in 2017. This was due to rapid growth in demand for software services from professional services companies such as finance, HR companies and from manufacturing companies.
This report aims to provide a comprehensive presentation of the global market for Cloud Based BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud Based BPO.
Report Scope
The Cloud Based BPO market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud Based BPO market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud Based BPO companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Âé¶¹Ô´´ Segmentation
By Company
Accenture
Aon Hewitt
Automatic Data Processing
Capgemini
Capita
Ceridian HCM
CGI
Cognizant Technology Solutions
Computer Sciences
EXLService Holdings
Genpact
Infosys BPO
International Business Machines
KARVY Global Services
NGA Human Resources
NTT DATA
Randstad Holding
Sopra Steria
StarTek
Syntel
Tata Consultancy Services
TriNet
Wipro
WNS Global Services
Segment by Type
Human Resource
E-Commerce
Finance and Accounting
Customer Care
Sales & Âé¶¹Ô´´ing
Others
Segment by Application
BFSI
Telecom & IT
Healthcare
Automotive
Manufacturing
Food And Beverage
Power & Energy
Consumer Electronics
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud Based BPO companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global Cloud Based BPO Âé¶¹Ô´´ Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Human Resource
1.2.3 E-Commerce
1.2.4 Finance and Accounting
1.2.5 Customer Care
1.2.6 Sales & Âé¶¹Ô´´ing
1.2.7 Others
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global Cloud Based BPO Âé¶¹Ô´´ Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Telecom & IT
1.3.4 Healthcare
1.3.5 Automotive
1.3.6 Manufacturing
1.3.7 Food And Beverage
1.3.8 Power & Energy
1.3.9 Consumer Electronics
1.3.10 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud Based BPO Âé¶¹Ô´´ Perspective (2019-2030)
2.2 Cloud Based BPO Growth Trends by Region
2.2.1 Global Cloud Based BPO Âé¶¹Ô´´ Size by Region: 2019 VS 2023 VS 2030
2.2.2 Cloud Based BPO Historic Âé¶¹Ô´´ Size by Region (2019-2024)
2.2.3 Cloud Based BPO Forecasted Âé¶¹Ô´´ Size by Region (2025-2030)
2.3 Cloud Based BPO Âé¶¹Ô´´ Dynamics
2.3.1 Cloud Based BPO Industry Trends
2.3.2 Cloud Based BPO Âé¶¹Ô´´ Drivers
2.3.3 Cloud Based BPO Âé¶¹Ô´´ Challenges
2.3.4 Cloud Based BPO Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud Based BPO Players by Revenue
3.1.1 Global Top Cloud Based BPO Players by Revenue (2019-2024)
3.1.2 Global Cloud Based BPO Revenue Âé¶¹Ô´´ Share by Players (2019-2024)
3.2 Global Cloud Based BPO Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud Based BPO Revenue
3.4 Global Cloud Based BPO Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global Cloud Based BPO Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud Based BPO Revenue in 2023
3.5 Cloud Based BPO Key Players Head office and Area Served
3.6 Key Players Cloud Based BPO Product Solution and Service
3.7 Date of Enter into Cloud Based BPO Âé¶¹Ô´´
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud Based BPO Breakdown Data by Type
4.1 Global Cloud Based BPO Historic Âé¶¹Ô´´ Size by Type (2019-2024)
4.2 Global Cloud Based BPO Forecasted Âé¶¹Ô´´ Size by Type (2025-2030)
5 Cloud Based BPO Breakdown Data by Application
5.1 Global Cloud Based BPO Historic Âé¶¹Ô´´ Size by Application (2019-2024)
5.2 Global Cloud Based BPO Forecasted Âé¶¹Ô´´ Size by Application (2025-2030)
6 North America
6.1 North America Cloud Based BPO Âé¶¹Ô´´ Size (2019-2030)
6.2 North America Cloud Based BPO Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Cloud Based BPO Âé¶¹Ô´´ Size by Country (2019-2024)
6.4 North America Cloud Based BPO Âé¶¹Ô´´ Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud Based BPO Âé¶¹Ô´´ Size (2019-2030)
7.2 Europe Cloud Based BPO Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Cloud Based BPO Âé¶¹Ô´´ Size by Country (2019-2024)
7.4 Europe Cloud Based BPO Âé¶¹Ô´´ Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud Based BPO Âé¶¹Ô´´ Size (2019-2030)
8.2 Asia-Pacific Cloud Based BPO Âé¶¹Ô´´ Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Cloud Based BPO Âé¶¹Ô´´ Size by Region (2019-2024)
8.4 Asia-Pacific Cloud Based BPO Âé¶¹Ô´´ Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud Based BPO Âé¶¹Ô´´ Size (2019-2030)
9.2 Latin America Cloud Based BPO Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Cloud Based BPO Âé¶¹Ô´´ Size by Country (2019-2024)
9.4 Latin America Cloud Based BPO Âé¶¹Ô´´ Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud Based BPO Âé¶¹Ô´´ Size (2019-2030)
10.2 Middle East & Africa Cloud Based BPO Âé¶¹Ô´´ Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Cloud Based BPO Âé¶¹Ô´´ Size by Country (2019-2024)
10.4 Middle East & Africa Cloud Based BPO Âé¶¹Ô´´ Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Detail
11.1.2 Accenture Business Overview
11.1.3 Accenture Cloud Based BPO Introduction
11.1.4 Accenture Revenue in Cloud Based BPO Business (2019-2024)
11.1.5 Accenture Recent Development
11.2 Aon Hewitt
11.2.1 Aon Hewitt Company Detail
11.2.2 Aon Hewitt Business Overview
11.2.3 Aon Hewitt Cloud Based BPO Introduction
11.2.4 Aon Hewitt Revenue in Cloud Based BPO Business (2019-2024)
11.2.5 Aon Hewitt Recent Development
11.3 Automatic Data Processing
11.3.1 Automatic Data Processing Company Detail
11.3.2 Automatic Data Processing Business Overview
11.3.3 Automatic Data Processing Cloud Based BPO Introduction
11.3.4 Automatic Data Processing Revenue in Cloud Based BPO Business (2019-2024)
11.3.5 Automatic Data Processing Recent Development
11.4 Capgemini
11.4.1 Capgemini Company Detail
11.4.2 Capgemini Business Overview
11.4.3 Capgemini Cloud Based BPO Introduction
11.4.4 Capgemini Revenue in Cloud Based BPO Business (2019-2024)
11.4.5 Capgemini Recent Development
11.5 Capita
11.5.1 Capita Company Detail
11.5.2 Capita Business Overview
11.5.3 Capita Cloud Based BPO Introduction
11.5.4 Capita Revenue in Cloud Based BPO Business (2019-2024)
11.5.5 Capita Recent Development
11.6 Ceridian HCM
11.6.1 Ceridian HCM Company Detail
11.6.2 Ceridian HCM Business Overview
11.6.3 Ceridian HCM Cloud Based BPO Introduction
11.6.4 Ceridian HCM Revenue in Cloud Based BPO Business (2019-2024)
11.6.5 Ceridian HCM Recent Development
11.7 CGI
11.7.1 CGI Company Detail
11.7.2 CGI Business Overview
11.7.3 CGI Cloud Based BPO Introduction
11.7.4 CGI Revenue in Cloud Based BPO Business (2019-2024)
11.7.5 CGI Recent Development
11.8 Cognizant Technology Solutions
11.8.1 Cognizant Technology Solutions Company Detail
11.8.2 Cognizant Technology Solutions Business Overview
11.8.3 Cognizant Technology Solutions Cloud Based BPO Introduction
11.8.4 Cognizant Technology Solutions Revenue in Cloud Based BPO Business (2019-2024)
11.8.5 Cognizant Technology Solutions Recent Development
11.9 Computer Sciences
11.9.1 Computer Sciences Company Detail
11.9.2 Computer Sciences Business Overview
11.9.3 Computer Sciences Cloud Based BPO Introduction
11.9.4 Computer Sciences Revenue in Cloud Based BPO Business (2019-2024)
11.9.5 Computer Sciences Recent Development
11.10 EXLService Holdings
11.10.1 EXLService Holdings Company Detail
11.10.2 EXLService Holdings Business Overview
11.10.3 EXLService Holdings Cloud Based BPO Introduction
11.10.4 EXLService Holdings Revenue in Cloud Based BPO Business (2019-2024)
11.10.5 EXLService Holdings Recent Development
11.11 Genpact
11.11.1 Genpact Company Detail
11.11.2 Genpact Business Overview
11.11.3 Genpact Cloud Based BPO Introduction
11.11.4 Genpact Revenue in Cloud Based BPO Business (2019-2024)
11.11.5 Genpact Recent Development
11.12 Infosys BPO
11.12.1 Infosys BPO Company Detail
11.12.2 Infosys BPO Business Overview
11.12.3 Infosys BPO Cloud Based BPO Introduction
11.12.4 Infosys BPO Revenue in Cloud Based BPO Business (2019-2024)
11.12.5 Infosys BPO Recent Development
11.13 International Business Machines
11.13.1 International Business Machines Company Detail
11.13.2 International Business Machines Business Overview
11.13.3 International Business Machines Cloud Based BPO Introduction
11.13.4 International Business Machines Revenue in Cloud Based BPO Business (2019-2024)
11.13.5 International Business Machines Recent Development
11.14 KARVY Global Services
11.14.1 KARVY Global Services Company Detail
11.14.2 KARVY Global Services Business Overview
11.14.3 KARVY Global Services Cloud Based BPO Introduction
11.14.4 KARVY Global Services Revenue in Cloud Based BPO Business (2019-2024)
11.14.5 KARVY Global Services Recent Development
11.15 NGA Human Resources
11.15.1 NGA Human Resources Company Detail
11.15.2 NGA Human Resources Business Overview
11.15.3 NGA Human Resources Cloud Based BPO Introduction
11.15.4 NGA Human Resources Revenue in Cloud Based BPO Business (2019-2024)
11.15.5 NGA Human Resources Recent Development
11.16 NTT DATA
11.16.1 NTT DATA Company Detail
11.16.2 NTT DATA Business Overview
11.16.3 NTT DATA Cloud Based BPO Introduction
11.16.4 NTT DATA Revenue in Cloud Based BPO Business (2019-2024)
11.16.5 NTT DATA Recent Development
11.17 Randstad Holding
11.17.1 Randstad Holding Company Detail
11.17.2 Randstad Holding Business Overview
11.17.3 Randstad Holding Cloud Based BPO Introduction
11.17.4 Randstad Holding Revenue in Cloud Based BPO Business (2019-2024)
11.17.5 Randstad Holding Recent Development
11.18 Sopra Steria
11.18.1 Sopra Steria Company Detail
11.18.2 Sopra Steria Business Overview
11.18.3 Sopra Steria Cloud Based BPO Introduction
11.18.4 Sopra Steria Revenue in Cloud Based BPO Business (2019-2024)
11.18.5 Sopra Steria Recent Development
11.19 StarTek
11.19.1 StarTek Company Detail
11.19.2 StarTek Business Overview
11.19.3 StarTek Cloud Based BPO Introduction
11.19.4 StarTek Revenue in Cloud Based BPO Business (2019-2024)
11.19.5 StarTek Recent Development
11.20 Syntel
11.20.1 Syntel Company Detail
11.20.2 Syntel Business Overview
11.20.3 Syntel Cloud Based BPO Introduction
11.20.4 Syntel Revenue in Cloud Based BPO Business (2019-2024)
11.20.5 Syntel Recent Development
11.21 Tata Consultancy Services
11.21.1 Tata Consultancy Services Company Detail
11.21.2 Tata Consultancy Services Business Overview
11.21.3 Tata Consultancy Services Cloud Based BPO Introduction
11.21.4 Tata Consultancy Services Revenue in Cloud Based BPO Business (2019-2024)
11.21.5 Tata Consultancy Services Recent Development
11.22 TriNet
11.22.1 TriNet Company Detail
11.22.2 TriNet Business Overview
11.22.3 TriNet Cloud Based BPO Introduction
11.22.4 TriNet Revenue in Cloud Based BPO Business (2019-2024)
11.22.5 TriNet Recent Development
11.23 Wipro
11.23.1 Wipro Company Detail
11.23.2 Wipro Business Overview
11.23.3 Wipro Cloud Based BPO Introduction
11.23.4 Wipro Revenue in Cloud Based BPO Business (2019-2024)
11.23.5 Wipro Recent Development
11.24 WNS Global Services
11.24.1 WNS Global Services Company Detail
11.24.2 WNS Global Services Business Overview
11.24.3 WNS Global Services Cloud Based BPO Introduction
11.24.4 WNS Global Services Revenue in Cloud Based BPO Business (2019-2024)
11.24.5 WNS Global Services Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Accenture
Aon Hewitt
Automatic Data Processing
Capgemini
Capita
Ceridian HCM
CGI
Cognizant Technology Solutions
Computer Sciences
EXLService Holdings
Genpact
Infosys BPO
International Business Machines
KARVY Global Services
NGA Human Resources
NTT DATA
Randstad Holding
Sopra Steria
StarTek
Syntel
Tata Consultancy Services
TriNet
Wipro
WNS Global Services
Ìý
Ìý
*If Applicable.
