The global market for Artificial Intelligence Call Center was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.20%, including software, hardware and services.
This report aims to provide a comprehensive presentation of the global market for Artificial Intelligence Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Artificial Intelligence Call Center.
The Artificial Intelligence Call Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Artificial Intelligence Call Center market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Artificial Intelligence Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Âé¶¹Ô´´ Segmentation
By Company
IBM
Google
Microsoft
Oracle
SAP
AWS
Nuance Communications
Avaya
Haptik
Artificial Solutions
Zendesk
Segment by Type
Cloud
On-premises
Segment by Application
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Artificial Intelligence Call Center company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
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1 Report Overview
1.1 Study Scope
1.2 Âé¶¹Ô´´ Analysis by Type
1.2.1 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud
1.2.3 On-premises
1.3 Âé¶¹Ô´´ by Application
1.3.1 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Growth by Application: 2020 VS 2024 VS 2031
1.3.2 BFSI
1.3.3 Retail and E-commerce
1.3.4 Telecommunications
1.3.5 Health Care
1.3.6 Media and Entertainment
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Perspective (2020-2031)
2.2 Global Artificial Intelligence Call Center Growth Trends by Region
2.2.1 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Region: 2020 VS 2024 VS 2031
2.2.2 Artificial Intelligence Call Center Historic Âé¶¹Ô´´ Size by Region (2020-2025)
2.2.3 Artificial Intelligence Call Center Forecasted Âé¶¹Ô´´ Size by Region (2026-2031)
2.3 Artificial Intelligence Call Center Âé¶¹Ô´´ Dynamics
2.3.1 Artificial Intelligence Call Center Industry Trends
2.3.2 Artificial Intelligence Call Center Âé¶¹Ô´´ Drivers
2.3.3 Artificial Intelligence Call Center Âé¶¹Ô´´ Challenges
2.3.4 Artificial Intelligence Call Center Âé¶¹Ô´´ Restraints
3 Competition Landscape by Key Players
3.1 Global Top Artificial Intelligence Call Center Players by Revenue
3.1.1 Global Top Artificial Intelligence Call Center Players by Revenue (2020-2025)
3.1.2 Global Artificial Intelligence Call Center Revenue Âé¶¹Ô´´ Share by Players (2020-2025)
3.2 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Artificial Intelligence Call Center Revenue
3.4 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Concentration Ratio
3.4.1 Global Artificial Intelligence Call Center Âé¶¹Ô´´ Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Artificial Intelligence Call Center Revenue in 2024
3.5 Global Key Players of Artificial Intelligence Call Center Head office and Area Served
3.6 Global Key Players of Artificial Intelligence Call Center, Product and Application
3.7 Global Key Players of Artificial Intelligence Call Center, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Artificial Intelligence Call Center Breakdown Data by Type
4.1 Global Artificial Intelligence Call Center Historic Âé¶¹Ô´´ Size by Type (2020-2025)
4.2 Global Artificial Intelligence Call Center Forecasted Âé¶¹Ô´´ Size by Type (2026-2031)
5 Artificial Intelligence Call Center Breakdown Data by Application
5.1 Global Artificial Intelligence Call Center Historic Âé¶¹Ô´´ Size by Application (2020-2025)
5.2 Global Artificial Intelligence Call Center Forecasted Âé¶¹Ô´´ Size by Application (2026-2031)
6 North America
6.1 North America Artificial Intelligence Call Center Âé¶¹Ô´´ Size (2020-2031)
6.2 North America Artificial Intelligence Call Center Âé¶¹Ô´´ Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2020-2025)
6.4 North America Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Artificial Intelligence Call Center Âé¶¹Ô´´ Size (2020-2031)
7.2 Europe Artificial Intelligence Call Center Âé¶¹Ô´´ Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2020-2025)
7.4 Europe Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Artificial Intelligence Call Center Âé¶¹Ô´´ Size (2020-2031)
8.2 Asia-Pacific Artificial Intelligence Call Center Âé¶¹Ô´´ Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Region (2020-2025)
8.4 Asia-Pacific Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Artificial Intelligence Call Center Âé¶¹Ô´´ Size (2020-2031)
9.2 Latin America Artificial Intelligence Call Center Âé¶¹Ô´´ Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2020-2025)
9.4 Latin America Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Artificial Intelligence Call Center Âé¶¹Ô´´ Size (2020-2031)
10.2 Middle East & Africa Artificial Intelligence Call Center Âé¶¹Ô´´ Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2020-2025)
10.4 Middle East & Africa Artificial Intelligence Call Center Âé¶¹Ô´´ Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Artificial Intelligence Call Center Introduction
11.1.4 IBM Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.1.5 IBM Recent Development
11.2 Google
11.2.1 Google Company Details
11.2.2 Google Business Overview
11.2.3 Google Artificial Intelligence Call Center Introduction
11.2.4 Google Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.2.5 Google Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Details
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Artificial Intelligence Call Center Introduction
11.3.4 Microsoft Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.3.5 Microsoft Recent Development
11.4 Oracle
11.4.1 Oracle Company Details
11.4.2 Oracle Business Overview
11.4.3 Oracle Artificial Intelligence Call Center Introduction
11.4.4 Oracle Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.4.5 Oracle Recent Development
11.5 SAP
11.5.1 SAP Company Details
11.5.2 SAP Business Overview
11.5.3 SAP Artificial Intelligence Call Center Introduction
11.5.4 SAP Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.5.5 SAP Recent Development
11.6 AWS
11.6.1 AWS Company Details
11.6.2 AWS Business Overview
11.6.3 AWS Artificial Intelligence Call Center Introduction
11.6.4 AWS Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.6.5 AWS Recent Development
11.7 Nuance Communications
11.7.1 Nuance Communications Company Details
11.7.2 Nuance Communications Business Overview
11.7.3 Nuance Communications Artificial Intelligence Call Center Introduction
11.7.4 Nuance Communications Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.7.5 Nuance Communications Recent Development
11.8 Avaya
11.8.1 Avaya Company Details
11.8.2 Avaya Business Overview
11.8.3 Avaya Artificial Intelligence Call Center Introduction
11.8.4 Avaya Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.8.5 Avaya Recent Development
11.9 Haptik
11.9.1 Haptik Company Details
11.9.2 Haptik Business Overview
11.9.3 Haptik Artificial Intelligence Call Center Introduction
11.9.4 Haptik Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.9.5 Haptik Recent Development
11.10 Artificial Solutions
11.10.1 Artificial Solutions Company Details
11.10.2 Artificial Solutions Business Overview
11.10.3 Artificial Solutions Artificial Intelligence Call Center Introduction
11.10.4 Artificial Solutions Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.10.5 Artificial Solutions Recent Development
11.11 Zendesk
11.11.1 Zendesk Company Details
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Artificial Intelligence Call Center Introduction
11.11.4 Zendesk Revenue in Artificial Intelligence Call Center Business (2020-2025)
11.11.5 Zendesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Âé¶¹Ô´´ Size Estimation
13.1.1.3 Âé¶¹Ô´´ Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
IBM
Google
Microsoft
Oracle
SAP
AWS
Nuance Communications
Avaya
Haptik
Artificial Solutions
Zendesk
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*If Applicable.