Call Center Outsourcings - Global 麻豆原创 Share and Ranking, Overall Sales and Demand Forecast 2024-2030

Publication ID:

PB509240662

Publication Date:

September 6, 2024

Pages:

149

Publisher:

MRRPB5

Countries:

Global [1]

USD 3,950.00

IT Services [2]

Computing & Electronics [3]

Description:

Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
The global market for Call Center Outsourcings was estimated to be worth US$ 112320 million in 2023 and is forecast to a readjusted size of US$ 135130 million by 2030 with a CAGR of 2.6% during the forecast period 2024-2030
North American market for Call Center Outsourcings was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Outsourcings was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Europe market for Call Center Outsourcings was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global key companies of Call Center Outsourcings include Aditya Birla Minacs, Atento, Concentrix, Conduent, Convergys Corporation, Datacom Group, DialAmerica, Firstsource and Focus Services, etc. In 2023, the global five largest players hold a share approximately % in terms of revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Call Center Outsourcings, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Call Center Outsourcings by region & country, by Type, and by Application.
The Call Center Outsourcings market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Outsourcings.
麻豆原创 Segmentation
By Company
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
Segment by Type:
Inbound Call Services
Outbound Call Services
Others
Segment by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Call Center Outsourcings manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Call Center Outsourcings in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Call Center Outsourcings in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 麻豆原创 Overview
1.1 Call Center Outsourcings Product Introduction
1.2 Global Call Center Outsourcings 麻豆原创 Size Forecast
1.3 Call Center Outsourcings 麻豆原创 Trends & Drivers
1.3.1 Call Center Outsourcings Industry Trends
1.3.2 Call Center Outsourcings 麻豆原创 Drivers & Opportunity
1.3.3 Call Center Outsourcings 麻豆原创 Challenges
1.3.4 Call Center Outsourcings 麻豆原创 Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Call Center Outsourcings Players Revenue Ranking (2023)
2.2 Global Call Center Outsourcings Revenue by Company (2019-2024)
2.3 Key Companies Call Center Outsourcings Manufacturing Base Distribution and Headquarters
2.4 Key Companies Call Center Outsourcings Product Offered
2.5 Key Companies Time to Begin Mass Production of Call Center Outsourcings
2.6 Call Center Outsourcings 麻豆原创 Competitive Analysis
2.6.1 Call Center Outsourcings 麻豆原创 Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Call Center Outsourcings Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Outsourcings as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Inbound Call Services
3.1.2 Outbound Call Services
3.1.3 Others
3.2 Global Call Center Outsourcings Sales Value by Type
3.2.1 Global Call Center Outsourcings Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Call Center Outsourcings Sales Value, by Type (2019-2030)
3.2.3 Global Call Center Outsourcings Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 BFSI
4.1.2 Retail
4.1.3 Government
4.1.4 IT & Telecommunication
4.1.5 Defense Aerospace & Intelligence
4.1.6 Others
4.2 Global Call Center Outsourcings Sales Value by Application
4.2.1 Global Call Center Outsourcings Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Call Center Outsourcings Sales Value, by Application (2019-2030)
4.2.3 Global Call Center Outsourcings Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Call Center Outsourcings Sales Value by Region
5.1.1 Global Call Center Outsourcings Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Call Center Outsourcings Sales Value by Region (2019-2024)
5.1.3 Global Call Center Outsourcings Sales Value by Region (2025-2030)
5.1.4 Global Call Center Outsourcings Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Call Center Outsourcings Sales Value, 2019-2030
5.2.2 North America Call Center Outsourcings Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Call Center Outsourcings Sales Value, 2019-2030
5.3.2 Europe Call Center Outsourcings Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Call Center Outsourcings Sales Value, 2019-2030
5.4.2 Asia Pacific Call Center Outsourcings Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Call Center Outsourcings Sales Value, 2019-2030
5.5.2 South America Call Center Outsourcings Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Call Center Outsourcings Sales Value, 2019-2030
5.6.2 Middle East & Africa Call Center Outsourcings Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Call Center Outsourcings Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Call Center Outsourcings Sales Value
6.3 United States
6.3.1 United States Call Center Outsourcings Sales Value, 2019-2030
6.3.2 United States Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Call Center Outsourcings Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Call Center Outsourcings Sales Value, 2019-2030
6.4.2 Europe Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Call Center Outsourcings Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Call Center Outsourcings Sales Value, 2019-2030
6.5.2 China Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.5.3 China Call Center Outsourcings Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Call Center Outsourcings Sales Value, 2019-2030
6.6.2 Japan Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Call Center Outsourcings Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Call Center Outsourcings Sales Value, 2019-2030
6.7.2 South Korea Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Call Center Outsourcings Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Call Center Outsourcings Sales Value, 2019-2030
6.8.2 Southeast Asia Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Call Center Outsourcings Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Call Center Outsourcings Sales Value, 2019-2030
6.9.2 India Call Center Outsourcings Sales Value by Type (%), 2023 VS 2030
6.9.3 India Call Center Outsourcings Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Aditya Birla Minacs
7.1.1 Aditya Birla Minacs Profile
7.1.2 Aditya Birla Minacs Main Business
7.1.3 Aditya Birla Minacs Call Center Outsourcings Products, Services and Solutions
7.1.4 Aditya Birla Minacs Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.1.5 Aditya Birla Minacs Recent Developments
7.2 Atento
7.2.1 Atento Profile
7.2.2 Atento Main Business
7.2.3 Atento Call Center Outsourcings Products, Services and Solutions
7.2.4 Atento Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.2.5 Atento Recent Developments
7.3 Concentrix
7.3.1 Concentrix Profile
7.3.2 Concentrix Main Business
7.3.3 Concentrix Call Center Outsourcings Products, Services and Solutions
7.3.4 Concentrix Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.3.5 Conduent Recent Developments
7.4 Conduent
7.4.1 Conduent Profile
7.4.2 Conduent Main Business
7.4.3 Conduent Call Center Outsourcings Products, Services and Solutions
7.4.4 Conduent Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.4.5 Conduent Recent Developments
7.5 Convergys Corporation
7.5.1 Convergys Corporation Profile
7.5.2 Convergys Corporation Main Business
7.5.3 Convergys Corporation Call Center Outsourcings Products, Services and Solutions
7.5.4 Convergys Corporation Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.5.5 Convergys Corporation Recent Developments
7.6 Datacom Group
7.6.1 Datacom Group Profile
7.6.2 Datacom Group Main Business
7.6.3 Datacom Group Call Center Outsourcings Products, Services and Solutions
7.6.4 Datacom Group Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.6.5 Datacom Group Recent Developments
7.7 DialAmerica
7.7.1 DialAmerica Profile
7.7.2 DialAmerica Main Business
7.7.3 DialAmerica Call Center Outsourcings Products, Services and Solutions
7.7.4 DialAmerica Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.7.5 DialAmerica Recent Developments
7.8 Firstsource
7.8.1 Firstsource Profile
7.8.2 Firstsource Main Business
7.8.3 Firstsource Call Center Outsourcings Products, Services and Solutions
7.8.4 Firstsource Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.8.5 Firstsource Recent Developments
7.9 Focus Services
7.9.1 Focus Services Profile
7.9.2 Focus Services Main Business
7.9.3 Focus Services Call Center Outsourcings Products, Services and Solutions
7.9.4 Focus Services Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.9.5 Focus Services Recent Developments
7.10 Genpact
7.10.1 Genpact Profile
7.10.2 Genpact Main Business
7.10.3 Genpact Call Center Outsourcings Products, Services and Solutions
7.10.4 Genpact Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.10.5 Genpact Recent Developments
7.11 InfoCision Management Corporation
7.11.1 InfoCision Management Corporation Profile
7.11.2 InfoCision Management Corporation Main Business
7.11.3 InfoCision Management Corporation Call Center Outsourcings Products, Services and Solutions
7.11.4 InfoCision Management Corporation Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.11.5 InfoCision Management Corporation Recent Developments
7.12 Inktel Direct
7.12.1 Inktel Direct Profile
7.12.2 Inktel Direct Main Business
7.12.3 Inktel Direct Call Center Outsourcings Products, Services and Solutions
7.12.4 Inktel Direct Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.12.5 Inktel Direct Recent Developments
7.13 iQor
7.13.1 iQor Profile
7.13.2 iQor Main Business
7.13.3 iQor Call Center Outsourcings Products, Services and Solutions
7.13.4 iQor Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.13.5 iQor Recent Developments
7.14 NCO Group
7.14.1 NCO Group Profile
7.14.2 NCO Group Main Business
7.14.3 NCO Group Call Center Outsourcings Products, Services and Solutions
7.14.4 NCO Group Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.14.5 NCO Group Recent Developments
7.15 One World Direct
7.15.1 One World Direct Profile
7.15.2 One World Direct Main Business
7.15.3 One World Direct Call Center Outsourcings Products, Services and Solutions
7.15.4 One World Direct Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.15.5 One World Direct Recent Developments
7.16 Qualfon
7.16.1 Qualfon Profile
7.16.2 Qualfon Main Business
7.16.3 Qualfon Call Center Outsourcings Products, Services and Solutions
7.16.4 Qualfon Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.16.5 Qualfon Recent Developments
7.17 Sitel
7.17.1 Sitel Profile
7.17.2 Sitel Main Business
7.17.3 Sitel Call Center Outsourcings Products, Services and Solutions
7.17.4 Sitel Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.17.5 Sitel Recent Developments
7.18 Sykes Enterprises
7.18.1 Sykes Enterprises Profile
7.18.2 Sykes Enterprises Main Business
7.18.3 Sykes Enterprises Call Center Outsourcings Products, Services and Solutions
7.18.4 Sykes Enterprises Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.18.5 Sykes Enterprises Recent Developments
7.19 SupportSave
7.19.1 SupportSave Profile
7.19.2 SupportSave Main Business
7.19.3 SupportSave Call Center Outsourcings Products, Services and Solutions
7.19.4 SupportSave Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.19.5 SupportSave Recent Developments
7.20 Tech Mahindra
7.20.1 Tech Mahindra Profile
7.20.2 Tech Mahindra Main Business
7.20.3 Tech Mahindra Call Center Outsourcings Products, Services and Solutions
7.20.4 Tech Mahindra Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.20.5 Tech Mahindra Recent Developments
7.21 Teleperformance
7.21.1 Teleperformance Profile
7.21.2 Teleperformance Main Business
7.21.3 Teleperformance Call Center Outsourcings Products, Services and Solutions
7.21.4 Teleperformance Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.21.5 Teleperformance Recent Developments
7.22 Televerde
7.22.1 Televerde Profile
7.22.2 Televerde Main Business
7.22.3 Televerde Call Center Outsourcings Products, Services and Solutions
7.22.4 Televerde Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.22.5 Televerde Recent Developments
7.23 TeleTech
7.23.1 TeleTech Profile
7.23.2 TeleTech Main Business
7.23.3 TeleTech Call Center Outsourcings Products, Services and Solutions
7.23.4 TeleTech Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.23.5 TeleTech Recent Developments
7.24 TELUS International
7.24.1 TELUS International Profile
7.24.2 TELUS International Main Business
7.24.3 TELUS International Call Center Outsourcings Products, Services and Solutions
7.24.4 TELUS International Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.24.5 TELUS International Recent Developments
7.25 Transcom WorldWide
7.25.1 Transcom WorldWide Profile
7.25.2 Transcom WorldWide Main Business
7.25.3 Transcom WorldWide Call Center Outsourcings Products, Services and Solutions
7.25.4 Transcom WorldWide Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.25.5 Transcom WorldWide Recent Developments
7.26 Ubiquity Global Services
7.26.1 Ubiquity Global Services Profile
7.26.2 Ubiquity Global Services Main Business
7.26.3 Ubiquity Global Services Call Center Outsourcings Products, Services and Solutions
7.26.4 Ubiquity Global Services Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.26.5 Ubiquity Global Services Recent Developments
7.27 United Nearshore Operations
7.27.1 United Nearshore Operations Profile
7.27.2 United Nearshore Operations Main Business
7.27.3 United Nearshore Operations Call Center Outsourcings Products, Services and Solutions
7.27.4 United Nearshore Operations Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.27.5 United Nearshore Operations Recent Developments
7.28 WNS Global Services
7.28.1 WNS Global Services Profile
7.28.2 WNS Global Services Main Business
7.28.3 WNS Global Services Call Center Outsourcings Products, Services and Solutions
7.28.4 WNS Global Services Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.28.5 WNS Global Services Recent Developments
7.29 Webhelp
7.29.1 Webhelp Profile
7.29.2 Webhelp Main Business
7.29.3 Webhelp Call Center Outsourcings Products, Services and Solutions
7.29.4 Webhelp Call Center Outsourcings Revenue (US$ Million) & (2019-2024)
7.29.5 Webhelp Recent Developments
8 Industry Chain Analysis
8.1 Call Center Outsourcings Industrial Chain
8.2 Call Center Outsourcings Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Call Center Outsourcings Sales Model
8.5.2 Sales Channel
8.5.3 Call Center Outsourcings Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer

Companies Mentioned:

Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp

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