BPO Services Global Industry Almanac 2019-2028

Publication ID:

MLI11240013

Publication Date:

November 22, 2024

Pages:

603

Publisher:

麻豆原创Line

Countries:

Global [1]

USD 2,995.00

Outsourcing [2]

Country Overview (Business Services) [3]

Business & Government [4]

Description:

BPO Services Global Industry Almanac 2019-2028

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: 麻豆原创 size (value , and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the 麻豆原创.

Key Highlights

- The global BPO services market recorded revenues of $315.1 billion in 2023, representing a compound annual growth rate (CAGR) of 5.3% between 2018 and 2023.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $83.4 billion, equivalent to 26.5% of the market's overall value.
- In 2023, North America accounted for a share of 38.0% of the global BPO services market, making it the largest market in the region. It is followed by Asia-Pacific and Europe with a share of 32.8% and 21.5% respectively.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services 麻豆原创
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services 麻豆原创
- Leading company profiles reveal details of key bpo services 麻豆原创 players鈥� global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services 麻豆原创 with five year forecasts
- Macroeconomic indicators provide insight into general trends within the global economy

Reasons to Buy

- What was the size of the global bpo services 麻豆原创 by value in 2023?
- What will be the size of the global bpo services 麻豆原创 in 2028?
- What factors are affecting the strength of competition in the global bpo services 麻豆原创?
- How has the 麻豆原创 performed over the last five years?
- What are the main segments that make up the global bpo services 麻豆原创?

Table Of Contents:

Table of Contents
1 EXECUTIVE SUMMARY
1.1. 麻豆原创 value
1.2. 麻豆原创 value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive landscape
2 Introduction
2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions
3 Global BPO Services
3.1. 麻豆原创 Overview
3.2. 麻豆原创 Data
3.3. 麻豆原创 Segmentation
3.4. 麻豆原创 outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Asia-Pacific
5.1. 麻豆原创 Overview
5.2. 麻豆原创 Data
5.3. 麻豆原创 Segmentation
5.4. 麻豆原创 outlook
5.5. Five forces analysis
6 BPO Services in Europe
6.1. 麻豆原创 Overview
6.2. 麻豆原创 Data
6.3. 麻豆原创 Segmentation
6.4. 麻豆原创 outlook
6.5. Five forces analysis
7 Macroeconomic Indicators
7.1. Country data
8 BPO Services in France
8.1. 麻豆原创 Overview
8.2. 麻豆原创 Data
8.3. 麻豆原创 Segmentation
8.4. 麻豆原创 outlook
8.5. Five forces analysis
9 Macroeconomic Indicators
9.1. Country data
10 BPO Services in Germany
10.1. 麻豆原创 Overview
10.2. 麻豆原创 Data
10.3. 麻豆原创 Segmentation
10.4. 麻豆原创 outlook
10.5. Five forces analysis
11 Macroeconomic Indicators
11.1. Country data
12 BPO Services in Australia
12.1. 麻豆原创 Overview
12.2. 麻豆原创 Data
12.3. 麻豆原创 Segmentation
12.4. 麻豆原创 outlook
12.5. Five forces analysis
13 Macroeconomic Indicators
13.1. Country data
14 BPO Services in Brazil
14.1. 麻豆原创 Overview
14.2. 麻豆原创 Data
14.3. 麻豆原创 Segmentation
14.4. 麻豆原创 outlook
14.5. Five forces analysis
15 Macroeconomic Indicators
15.1. Country data
16 BPO Services in Canada
16.1. 麻豆原创 Overview
16.2. 麻豆原创 Data
16.3. 麻豆原创 Segmentation
16.4. 麻豆原创 outlook
16.5. Five forces analysis
17 Macroeconomic Indicators
17.1. Country data
18 BPO Services in China
18.1. 麻豆原创 Overview
18.2. 麻豆原创 Data
18.3. 麻豆原创 Segmentation
18.4. 麻豆原创 outlook
18.5. Five forces analysis
19 Macroeconomic Indicators
19.1. Country data
20 BPO Services in India
20.1. 麻豆原创 Overview
20.2. 麻豆原创 Data
20.3. 麻豆原创 Segmentation
20.4. 麻豆原创 outlook
20.5. Five forces analysis
21 Macroeconomic Indicators
21.1. Country data
22 BPO Services in Indonesia
22.1. 麻豆原创 Overview
22.2. 麻豆原创 Data
22.3. 麻豆原创 Segmentation
22.4. 麻豆原创 outlook
22.5. Five forces analysis
23 Macroeconomic Indicators
23.1. Country data
24 BPO Services in Italy
24.1. 麻豆原创 Overview
24.2. 麻豆原创 Data
24.3. 麻豆原创 Segmentation
24.4. 麻豆原创 outlook
24.5. Five forces analysis
25 Macroeconomic Indicators
25.1. Country data
26 BPO Services in Japan
26.1. 麻豆原创 Overview
26.2. 麻豆原创 Data
26.3. 麻豆原创 Segmentation
26.4. 麻豆原创 outlook
26.5. Five forces analysis
27 Macroeconomic Indicators
27.1. Country data
28 BPO Services in Mexico
28.1. 麻豆原创 Overview
28.2. 麻豆原创 Data
28.3. 麻豆原创 Segmentation
28.4. 麻豆原创 outlook
28.5. Five forces analysis
29 Macroeconomic Indicators
29.1. Country data
30 BPO Services in The Netherlands
30.1. 麻豆原创 Overview
30.2. 麻豆原创 Data
30.3. 麻豆原创 Segmentation
30.4. 麻豆原创 outlook
30.5. Five forces analysis
31 Macroeconomic Indicators
31.1. Country data
32 BPO Services in North America
32.1. 麻豆原创 Overview
32.2. 麻豆原创 Data
32.3. 麻豆原创 Segmentation
32.4. 麻豆原创 outlook
32.5. Five forces analysis
33 BPO Services in Russia
33.1. 麻豆原创 Overview
33.2. 麻豆原创 Data
33.3. 麻豆原创 Segmentation
33.4. 麻豆原创 outlook
33.5. Five forces analysis
34 Macroeconomic Indicators
34.1. Country data
35 BPO Services in Scandinavia
35.1. 麻豆原创 Overview
35.2. 麻豆原创 Data
35.3. 麻豆原创 Segmentation
35.4. 麻豆原创 outlook
35.5. Five forces analysis
36 BPO Services in Singapore
36.1. 麻豆原创 Overview
36.2. 麻豆原创 Data
36.3. 麻豆原创 Segmentation
36.4. 麻豆原创 outlook
36.5. Five forces analysis
37 Macroeconomic Indicators
37.1. Country data
38 BPO Services in South Africa
38.1. 麻豆原创 Overview
38.2. 麻豆原创 Data
38.3. 麻豆原创 Segmentation
38.4. 麻豆原创 outlook
38.5. Five forces analysis
39 Macroeconomic Indicators
39.1. Country data
40 BPO Services in South Korea
40.1. 麻豆原创 Overview
40.2. 麻豆原创 Data
40.3. 麻豆原创 Segmentation
40.4. 麻豆原创 outlook
40.5. Five forces analysis
41 Macroeconomic Indicators
41.1. Country data
42 BPO Services in Spain
42.1. 麻豆原创 Overview
42.2. 麻豆原创 Data
42.3. 麻豆原创 Segmentation
42.4. 麻豆原创 outlook
42.5. Five forces analysis
43 Macroeconomic Indicators
43.1. Country data
44 BPO Services in Turkey
44.1. 麻豆原创 Overview
44.2. 麻豆原创 Data
44.3. 麻豆原创 Segmentation
44.4. 麻豆原创 outlook
44.5. Five forces analysis
45 Macroeconomic Indicators
45.1. Country data
46 BPO Services in The United Kingdom
46.1. 麻豆原创 Overview
46.2. 麻豆原创 Data
46.3. 麻豆原创 Segmentation
46.4. 麻豆原创 outlook
46.5. Five forces analysis
47 Macroeconomic Indicators
47.1. Country data
48 BPO Services in The United States
48.1. 麻豆原创 Overview
48.2. 麻豆原创 Data
48.3. 麻豆原创 Segmentation
48.4. 麻豆原创 outlook
48.5. Five forces analysis
49 Macroeconomic Indicators
49.1. Country data
50 Company Profiles
50.1. HCL Technologies Ltd
50.2. Accenture Plc
50.3. Capgemini SE
50.4. ISS AS
50.5. Bertelsmann SE & Co KgaA
50.6. Teleperformance SE
50.7. NCR Voyix Corp
50.8. Genpact Ltd
50.9. CGI Inc
50.10. TD SYNNEX Corp
50.11. TMF Group B.V.
50.12. In.Corp Global Pte Ltd
50.13. Wipro Ltd
50.14. Persol Holdings Co Ltd
50.15. JSC ANCOR
50.16. BDO Unicon AO
50.17. Luxoft
50.18. TietoEVRY Corp
50.19. With Business Process Outsourcing Inc
50.20. Atento S.A.
50.21. Indra Sistemas SA
50.22. TTEC Holdings Inc
50.23. Capita Plc
50.24. Cognizant Technology Solutions Corp
50.25. Infosys Limited
51 Appendix
51.1. Methodology
51.2. About 麻豆原创Line

List of Tables
List of Tables
Table 1: Global BPO services market value: $ million, 2018-23
Table 2: Global BPO services market category segmentation: % share, by value, 2018-23
Table 3: Global BPO services market category segmentation: $ million, 2018-23
Table 4: Global BPO services market geography segmentation: $ million, 2023
Table 5: Global BPO services market value forecast: $ million, 2023-28
Table 6: Global Size of Population (million), 2019-23
Table 7: Global real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 8: Global GDP (Current Prices, $ Billion), 2019-23
Table 9: Global Inflation, 2019-23
Table 10: Global Consumer Price Index (Absolute), 2019-23
Table 11: Global exchange rate, 2018-23
Table 12: Asia-Pacific BPO services market value: $ million, 2018-23
Table 13: Asia-Pacific BPO services market category segmentation: % share, by value, 2018-23
Table 14: Asia-Pacific BPO services market category segmentation: $ million, 2018-23
Table 15: Asia-Pacific BPO services market geography segmentation: $ million, 2023
Table 16: Asia-Pacific BPO services market value forecast: $ million, 2023-28
Table 17: Europe BPO services market value: $ million, 2018-23
Table 18: Europe BPO services market category segmentation: % share, by value, 2018-23
Table 19: Europe BPO services market category segmentation: $ million, 2018-23
Table 20: Europe BPO services market geography segmentation: $ million, 2023
Table 21: Europe BPO services market value forecast: $ million, 2023-28
Table 22: Europe Size of Population (million), 2019-23
Table 23: Europe real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 24: Europe GDP (Current Prices, $ Billion), 2019-23
Table 25: Europe Inflation, 2019-23
Table 26: Europe Consumer Price Index (Absolute), 2019-23
Table 27: Europe exchange rate, 2018-23
Table 28: France BPO services market value: $ million, 2018-23
Table 29: France BPO services market category segmentation: % share, by value, 2018-23
Table 30: France BPO services market category segmentation: $ million, 2018-23
Table 31: France BPO services market geography segmentation: $ million, 2023
Table 32: France BPO services market value forecast: $ million, 2023-28
Table 33: France Size of Population (million), 2019-23
Table 34: France real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 35: France GDP (Current Prices, $ Billion), 2019-23
Table 36: France Inflation, 2019-23
Table 37: France Consumer Price Index (Absolute), 2019-23
Table 38: France exchange rate, 2018-23
Table 39: Germany BPO services market value: $ million, 2018-23
Table 40: Germany BPO services market category segmentation: % share, by value, 2018-23
Table 41: Germany BPO services market category segmentation: $ million, 2018-23
Table 42: Germany BPO services market geography segmentation: $ million, 2023
Table 43: Germany BPO services market value forecast: $ million, 2023-28
Table 44: Germany Size of Population (million), 2019-23
Table 45: Germany real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 46: Germany GDP (Current Prices, $ Billion), 2019-23
Table 47: Germany Inflation, 2019-23
Table 48: Germany Consumer Price Index (Absolute), 2019-23
Table 49: Germany exchange rate, 2018-23
Table 50: Australia BPO services market value: $ million, 2018-23
Table 51: Australia BPO services market category segmentation: % share, by value, 2018-23
Table 52: Australia BPO services market category segmentation: $ million, 2018-23
Table 53: Australia BPO services market geography segmentation: $ million, 2023
Table 54: Australia BPO services market value forecast: $ million, 2023-28
Table 55: Australia Size of Population (million), 2019-23
Table 56: Australia real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 57: Australia GDP (Current Prices, $ Billion), 2019-23
Table 58: Australia Inflation, 2019-23
Table 59: Australia Consumer Price Index (Absolute), 2019-23
Table 60: Australia exchange rate, 2018-23
Table 61: Brazil BPO services market value: $ million, 2018-23
Table 62: Brazil BPO services market category segmentation: % share, by value, 2018-23
Table 63: Brazil BPO services market category segmentation: $ million, 2018-23
Table 64: Brazil BPO services market geography segmentation: $ million, 2023
Table 65: Brazil BPO services market value forecast: $ million, 2023-28
Table 66: Brazil Size of Population (million), 2019-23
Table 67: Brazil real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 68: Brazil GDP (Current Prices, $ Billion), 2019-23
Table 69: Brazil Inflation, 2019-23
Table 70: Brazil Consumer Price Index (Absolute), 2019-23
Table 71: Brazil exchange rate, 2018-23
Table 72: Canada BPO services market value: $ million, 2018-23
Table 73: Canada BPO services market category segmentation: % share, by value, 2018-23
Table 74: Canada BPO services market category segmentation: $ million, 2018-23
Table 75: Canada BPO services market geography segmentation: $ million, 2023
Table 76: Canada BPO services market value forecast: $ million, 2023-28
Table 77: Canada Size of Population (million), 2019-23
Table 78: Canada real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 79: Canada GDP (Current Prices, $ Billion), 2019-23
Table 80: Canada Inflation, 2019-23
Table 81: Canada Consumer Price Index (Absolute), 2019-23
Table 82: Canada exchange rate, 2018-23
Table 83: China BPO services market value: $ million, 2018-23
Table 84: China BPO services market category segmentation: % share, by value, 2018-23
Table 85: China BPO services market category segmentation: $ million, 2018-23
Table 86: China BPO services market geography segmentation: $ million, 2023
Table 87: China BPO services market value forecast: $ million, 2023-28
Table 88: China Size of Population (million), 2019-23
Table 89: China real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 90: China GDP (Current Prices, $ Billion), 2019-23
Table 91: China Inflation, 2019-23
Table 92: China Consumer Price Index (Absolute), 2019-23
Table 93: China exchange rate, 2018-23
Table 94: India BPO services market value: $ million, 2018-23
Table 95: India BPO services market category segmentation: % share, by value, 2018-23

List of Figures
List of Figures
Figure 1: Global BPO services market value: $ million, 2018-23
Figure 2: Global BPO services market category segmentation: $ million, 2018-23
Figure 3: Global BPO services market geography segmentation: % share, by value, 2023
Figure 4: Global BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the global BPO services market, 2023
Figure 6: Drivers of buyer power in the global BPO services market, 2023
Figure 7: Drivers of supplier power in the global BPO services market, 2023
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2023
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2023
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2023
Figure 11: Asia-Pacific BPO services market value: $ million, 2018-23
Figure 12: Asia-Pacific BPO services market category segmentation: $ million, 2018-23
Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2023
Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2023-28
Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2023
Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2023
Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2023
Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2023
Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2023
Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2023
Figure 21: Europe BPO services market value: $ million, 2018-23
Figure 22: Europe BPO services market category segmentation: $ million, 2018-23
Figure 23: Europe BPO services market geography segmentation: % share, by value, 2023
Figure 24: Europe BPO services market value forecast: $ million, 2023-28
Figure 25: Forces driving competition in the BPO services market in Europe, 2023
Figure 26: Drivers of buyer power in the BPO services market in Europe, 2023
Figure 27: Drivers of supplier power in the BPO services market in Europe, 2023
Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2023
Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2023
Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2023
Figure 31: France BPO services market value: $ million, 2018-23
Figure 32: France BPO services market category segmentation: $ million, 2018-23
Figure 33: France BPO services market geography segmentation: % share, by value, 2023
Figure 34: France BPO services market value forecast: $ million, 2023-28
Figure 35: Forces driving competition in the BPO services market in France, 2023
Figure 36: Drivers of buyer power in the BPO services market in France, 2023
Figure 37: Drivers of supplier power in the BPO services market in France, 2023
Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2023
Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2023
Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2023
Figure 41: Germany BPO services market value: $ million, 2018-23
Figure 42: Germany BPO services market category segmentation: $ million, 2018-23
Figure 43: Germany BPO services market geography segmentation: % share, by value, 2023
Figure 44: Germany BPO services market value forecast: $ million, 2023-28
Figure 45: Forces driving competition in the BPO services market in Germany, 2023
Figure 46: Drivers of buyer power in the BPO services market in Germany, 2023
Figure 47: Drivers of supplier power in the BPO services market in Germany, 2023
Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2023
Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2023
Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2023
Figure 51: Australia BPO services market value: $ million, 2018-23
Figure 52: Australia BPO services market category segmentation: $ million, 2018-23
Figure 53: Australia BPO services market geography segmentation: % share, by value, 2023
Figure 54: Australia BPO services market value forecast: $ million, 2023-28
Figure 55: Forces driving competition in the BPO services market in Australia, 2023
Figure 56: Drivers of buyer power in the BPO services market in Australia, 2023
Figure 57: Drivers of supplier power in the BPO services market in Australia, 2023
Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2023
Figure 59: Factors influencing the threat of substitutes in the BPO services market in Australia, 2023
Figure 60: Drivers of degree of rivalry in the BPO services market in Australia, 2023
Figure 61: Brazil BPO services market value: $ million, 2018-23
Figure 62: Brazil BPO services market category segmentation: $ million, 2018-23
Figure 63: Brazil BPO services market geography segmentation: % share, by value, 2023
Figure 64: Brazil BPO services market value forecast: $ million, 2023-28
Figure 65: Forces driving competition in the BPO services market in Brazil, 2023
Figure 66: Drivers of buyer power in the BPO services market in Brazil, 2023
Figure 67: Drivers of supplier power in the BPO services market in Brazil, 2023
Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2023
Figure 69: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2023
Figure 70: Drivers of degree of rivalry in the BPO services market in Brazil, 2023
Figure 71: Canada BPO services market value: $ million, 2018-23
Figure 72: Canada BPO services market category segmentation: $ million, 2018-23
Figure 73: Canada BPO services market geography segmentation: % share, by value, 2023
Figure 74: Canada BPO services market value forecast: $ million, 2023-28
Figure 75: Forces driving competition in the BPO services market in Canada, 2023
Figure 76: Drivers of buyer power in the BPO services market in Canada, 2023
Figure 77: Drivers of supplier power in the BPO services market in Canada, 2023
Figure 78: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2023
Figure 79: Factors influencing the threat of substitutes in the BPO services market in Canada, 2023
Figure 80: Drivers of degree of rivalry in the BPO services market in Canada, 2023
Figure 81: China BPO services market value: $ million, 2018-23
Figure 82: China BPO services market category segmentation: $ million, 2018-23
Figure 83: China BPO services market geography segmentation: % share, by value, 2023
Figure 84: China BPO services market value forecast: $ million, 2023-28
Figure 85: Forces driving competition in the BPO services market in China, 2023
Figure 86: Drivers of buyer power in the BPO services market in China, 2023
Figure 87: Drivers of supplier power in the BPO services market in China, 2023
Figure 88: Factors influencing the likelihood of new entrants in the BPO services market in China, 2023
Figure 89: Factors influencing the threat of substitutes in the BPO services market in China, 2023
Figure 90: Drivers of degree of rivalry in the BPO services market in China, 2023

Companies Mentioned:

Accenture Plc
Atento S.A.
BDO Unicon AO
Bertelsmann SE & Co KgaA
Capgemini SE
Capita Plc
CGI Inc
Cognizant Technology Solutions Corp
Genpact Ltd
HCL Technologies Ltd
In.Corp Global Pte Ltd
Indra Sistemas SA
Infosys Limited
ISS AS
JSC ANCOR
Luxoft
NCR Voyix Corp
Persol Holdings Co Ltd
TD SYNNEX Corp
Teleperformance SE
TietoEVRY Corp
TMF Group B.V.
TTEC Holdings Inc
Wipro Ltd
With Business Process Outsourcing Inc

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