The global Cloud CRM market size is predicted to grow from US$ million in 2025 to US$ million in 2031; it is expected to grow at a CAGR of %from 2025 to 2031.
CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud.
In Chinese market, Cloud CRM key players include Yidong Fenxian, Liudu Renhe, Renke Hudong, Salesforce, Kingdee, etc. The top five manufacturers hold a share about 70%. Eastern China is the largest sale market, with a share over 40%, followed by South China, and North China, total have a share over 40 percent. In terms of product, Retail and Distribution Cloud CRM is the largest segment, with a share about 70%. And in terms of application, the largest application is Small and Medium-Sized Enterprises, followed by Large Enterprises.
The 鈥淐loud CRM Industry Forecast鈥 looks at past sales and reviews total world Cloud CRM sales in 2024, providing a comprehensive analysis by region and market sector of projected Cloud CRM sales for 2025 through 2031. With Cloud CRM sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Cloud CRM industry.
This Insight Report provides a comprehensive analysis of the global Cloud CRM landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Cloud CRM portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥 unique position in an accelerating global Cloud CRM market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Cloud CRM and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Cloud CRM.
This report presents a comprehensive overview, market shares, and growth opportunities of Cloud CRM market by product type, application, key players and key regions and countries.
Segmentation by Type:
Project Cloud CRM
Retail and Distribution Cloud CRM
Segmentation by Application:
Small and Medium-Sized Enterprises
Large Enterprises
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 麻豆原创 Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 麻豆原创 Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 麻豆原创 Estimation Caveats
2 Executive Summary
2.1 World 麻豆原创 Overview
2.1.1 Global Cloud CRM 麻豆原创 Size (2020-2031)
2.1.2 Cloud CRM 麻豆原创 Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Cloud CRM by Country/Region (2020, 2024 & 2031)
2.2 Cloud CRM Segment by Type
2.2.1 Project Cloud CRM
2.2.2 Retail and Distribution Cloud CRM
2.3 Cloud CRM 麻豆原创 Size by Type
2.3.1 Cloud CRM 麻豆原创 Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Cloud CRM 麻豆原创 Size 麻豆原创 Share by Type (2020-2025)
2.4 Cloud CRM Segment by Application
2.4.1 Small and Medium-Sized Enterprises
2.4.2 Large Enterprises
2.5 Cloud CRM 麻豆原创 Size by Application
2.5.1 Cloud CRM 麻豆原创 Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Cloud CRM 麻豆原创 Size 麻豆原创 Share by Application (2020-2025)
3 Cloud CRM 麻豆原创 Size by Player
3.1 Cloud CRM 麻豆原创 Size 麻豆原创 Share by Player
3.1.1 Global Cloud CRM Revenue by Player (2020-2025)
3.1.2 Global Cloud CRM Revenue 麻豆原创 Share by Player (2020-2025)
3.2 Global Cloud CRM Key Players Head office and Products Offered
3.3 麻豆原创 Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Cloud CRM by Region
4.1 Cloud CRM 麻豆原创 Size by Region (2020-2025)
4.2 Global Cloud CRM Annual Revenue by Country/Region (2020-2025)
4.3 Americas Cloud CRM 麻豆原创 Size Growth (2020-2025)
4.4 APAC Cloud CRM 麻豆原创 Size Growth (2020-2025)
4.5 Europe Cloud CRM 麻豆原创 Size Growth (2020-2025)
4.6 Middle East & Africa Cloud CRM 麻豆原创 Size Growth (2020-2025)
5 Americas
5.1 Americas Cloud CRM 麻豆原创 Size by Country (2020-2025)
5.2 Americas Cloud CRM 麻豆原创 Size by Type (2020-2025)
5.3 Americas Cloud CRM 麻豆原创 Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Cloud CRM 麻豆原创 Size by Region (2020-2025)
6.2 APAC Cloud CRM 麻豆原创 Size by Type (2020-2025)
6.3 APAC Cloud CRM 麻豆原创 Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Cloud CRM 麻豆原创 Size by Country (2020-2025)
7.2 Europe Cloud CRM 麻豆原创 Size by Type (2020-2025)
7.3 Europe Cloud CRM 麻豆原创 Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Cloud CRM by Region (2020-2025)
8.2 Middle East & Africa Cloud CRM 麻豆原创 Size by Type (2020-2025)
8.3 Middle East & Africa Cloud CRM 麻豆原创 Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 麻豆原创 Drivers, Challenges and Trends
9.1 麻豆原创 Drivers & Growth Opportunities
9.2 麻豆原创 Challenges & Risks
9.3 Industry Trends
10 Global Cloud CRM 麻豆原创 Forecast
10.1 Global Cloud CRM Forecast by Region (2026-2031)
10.1.1 Global Cloud CRM Forecast by Region (2026-2031)
10.1.2 Americas Cloud CRM Forecast
10.1.3 APAC Cloud CRM Forecast
10.1.4 Europe Cloud CRM Forecast
10.1.5 Middle East & Africa Cloud CRM Forecast
10.2 Americas Cloud CRM Forecast by Country (2026-2031)
10.2.1 United States 麻豆原创 Cloud CRM Forecast
10.2.2 Canada 麻豆原创 Cloud CRM Forecast
10.2.3 Mexico 麻豆原创 Cloud CRM Forecast
10.2.4 Brazil 麻豆原创 Cloud CRM Forecast
10.3 APAC Cloud CRM Forecast by Region (2026-2031)
10.3.1 China Cloud CRM 麻豆原创 Forecast
10.3.2 Japan 麻豆原创 Cloud CRM Forecast
10.3.3 Korea 麻豆原创 Cloud CRM Forecast
10.3.4 Southeast Asia 麻豆原创 Cloud CRM Forecast
10.3.5 India 麻豆原创 Cloud CRM Forecast
10.3.6 Australia 麻豆原创 Cloud CRM Forecast
10.4 Europe Cloud CRM Forecast by Country (2026-2031)
10.4.1 Germany 麻豆原创 Cloud CRM Forecast
10.4.2 France 麻豆原创 Cloud CRM Forecast
10.4.3 UK 麻豆原创 Cloud CRM Forecast
10.4.4 Italy 麻豆原创 Cloud CRM Forecast
10.4.5 Russia 麻豆原创 Cloud CRM Forecast
10.5 Middle East & Africa Cloud CRM Forecast by Region (2026-2031)
10.5.1 Egypt 麻豆原创 Cloud CRM Forecast
10.5.2 South Africa 麻豆原创 Cloud CRM Forecast
10.5.3 Israel 麻豆原创 Cloud CRM Forecast
10.5.4 Turkey 麻豆原创 Cloud CRM Forecast
10.6 Global Cloud CRM Forecast by Type (2026-2031)
10.7 Global Cloud CRM Forecast by Application (2026-2031)
10.7.1 GCC Countries 麻豆原创 Cloud CRM Forecast
11 Key Players Analysis
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce Cloud CRM Product Offered
11.1.3 Salesforce Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 SAP
11.2.1 SAP Company Information
11.2.2 SAP Cloud CRM Product Offered
11.2.3 SAP Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.2.4 SAP Main Business Overview
11.2.5 SAP Latest Developments
11.3 Microsoft
11.3.1 Microsoft Company Information
11.3.2 Microsoft Cloud CRM Product Offered
11.3.3 Microsoft Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.3.4 Microsoft Main Business Overview
11.3.5 Microsoft Latest Developments
11.4 Oracle
11.4.1 Oracle Company Information
11.4.2 Oracle Cloud CRM Product Offered
11.4.3 Oracle Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.4.4 Oracle Main Business Overview
11.4.5 Oracle Latest Developments
11.5 Adobe
11.5.1 Adobe Company Information
11.5.2 Adobe Cloud CRM Product Offered
11.5.3 Adobe Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.5.4 Adobe Main Business Overview
11.5.5 Adobe Latest Developments
11.6 HubSpot
11.6.1 HubSpot Company Information
11.6.2 HubSpot Cloud CRM Product Offered
11.6.3 HubSpot Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.6.4 HubSpot Main Business Overview
11.6.5 HubSpot Latest Developments
11.7 Yidong Fenxiang Technology
11.7.1 Yidong Fenxiang Technology Company Information
11.7.2 Yidong Fenxiang Technology Cloud CRM Product Offered
11.7.3 Yidong Fenxiang Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.7.4 Yidong Fenxiang Technology Main Business Overview
11.7.5 Yidong Fenxiang Technology Latest Developments
11.8 Renke Hudong Technology
11.8.1 Renke Hudong Technology Company Information
11.8.2 Renke Hudong Technology Cloud CRM Product Offered
11.8.3 Renke Hudong Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.8.4 Renke Hudong Technology Main Business Overview
11.8.5 Renke Hudong Technology Latest Developments
11.9 Liudu Renhe Technology
11.9.1 Liudu Renhe Technology Company Information
11.9.2 Liudu Renhe Technology Cloud CRM Product Offered
11.9.3 Liudu Renhe Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.9.4 Liudu Renhe Technology Main Business Overview
11.9.5 Liudu Renhe Technology Latest Developments
11.10 Kingdee
11.10.1 Kingdee Company Information
11.10.2 Kingdee Cloud CRM Product Offered
11.10.3 Kingdee Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.10.4 Kingdee Main Business Overview
11.10.5 Kingdee Latest Developments
11.11 Yonyou
11.11.1 Yonyou Company Information
11.11.2 Yonyou Cloud CRM Product Offered
11.11.3 Yonyou Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.11.4 Yonyou Main Business Overview
11.11.5 Yonyou Latest Developments
11.12 HAND
11.12.1 HAND Company Information
11.12.2 HAND Cloud CRM Product Offered
11.12.3 HAND Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.12.4 HAND Main Business Overview
11.12.5 HAND Latest Developments
11.13 Quanchengyun Technology
11.13.1 Quanchengyun Technology Company Information
11.13.2 Quanchengyun Technology Cloud CRM Product Offered
11.13.3 Quanchengyun Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.13.4 Quanchengyun Technology Main Business Overview
11.13.5 Quanchengyun Technology Latest Developments
11.14 Shenzhou Yundong Technology
11.14.1 Shenzhou Yundong Technology Company Information
11.14.2 Shenzhou Yundong Technology Cloud CRM Product Offered
11.14.3 Shenzhou Yundong Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
11.14.4 Shenzhou Yundong Technology Main Business Overview
11.14.5 Shenzhou Yundong Technology Latest Developments
12 Research Findings and Conclusion
听
听
*If Applicable.