The global Customer Experience Monitoring market size was valued at USD 77 million in 2023 and is forecast to a readjusted size of USD 179.6 million by 2030 with a CAGR of 12.9% during review period.
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.
The usage of mobile and social media touch points is increasing rapidly for sharing views and ideas. In order to get globally connected, companies must frequently monitor these touch points and follow up with their customers by understanding their needs and wants for improving customer loyalty and experience. In the competitive world, leading companies will be focusing on customer-centric approach rather than company-centric approach. Toward this, enterprises will be adapting newer ways to connect customers with organizations for regular feedback.
The report includes an overview of the development of the Customer Experience Monitoring industry chain, the market status of Retail (PC Terminal, Mobile Terminal), Bank & Finance Institution (PC Terminal, Mobile Terminal), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Customer Experience Monitoring.
Regionally, the report analyzes the Customer Experience Monitoring markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Customer Experience Monitoring market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Customer Experience Monitoring market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Customer Experience Monitoring industry.
The report involves analyzing the market at a macro level:
麻豆原创 Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., PC Terminal, Mobile Terminal).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Customer Experience Monitoring market.
Regional Analysis: The report involves examining the Customer Experience Monitoring market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
麻豆原创 Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Customer Experience Monitoring market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Customer Experience Monitoring:
Company Analysis: Report covers individual Customer Experience Monitoring players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Customer Experience Monitoring This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Retail, Bank & Finance Institution).
Technology Analysis: Report covers specific technologies relevant to Customer Experience Monitoring. It assesses the current state, advancements, and potential future developments in Customer Experience Monitoring areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Customer Experience Monitoring market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
麻豆原创 Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
麻豆原创 Segmentation
Customer Experience Monitoring market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
麻豆原创 segment by Type
PC Terminal
Mobile Terminal
麻豆原创 segment by Application
Retail
Bank & Finance Institution
Hospital
Others
麻豆原创 segment by players, this report covers
RADCOM Ltd. (Israel)
Aternity(US)
Oracle Corporation (US)
RadioOpt GmbH (Germany)
BMC Software(US)
Broadcom(US)
Comarch SA (Poland)
Riverbed Technology(US)
Compuware Corporation (US)
CorrelSense(US)
Nokia Siemens Networks Oy (Finland)
Dominion Digital(US)
Huawei Technologies Co.(China)
IBM (US)
Inforonics Global Services, LLC (US)
Knoa Software(US)
KoHorts IT Services, LLC (US)
麻豆原创 segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Experience Monitoring product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Experience Monitoring, with revenue, gross margin and global market share of Customer Experience Monitoring from 2019 to 2024.
Chapter 3, the Customer Experience Monitoring competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Customer Experience Monitoring market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Experience Monitoring.
Chapter 13, to describe Customer Experience Monitoring research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 麻豆原创 Overview
1.1 Product Overview and Scope of Customer Experience Monitoring
1.2 麻豆原创 Estimation Caveats and Base Year
1.3 Classification of Customer Experience Monitoring by Type
1.3.1 Overview: Global Customer Experience Monitoring 麻豆原创 Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Customer Experience Monitoring Consumption Value 麻豆原创 Share by Type in 2023
1.3.3 PC Terminal
1.3.4 Mobile Terminal
1.4 Global Customer Experience Monitoring 麻豆原创 by Application
1.4.1 Overview: Global Customer Experience Monitoring 麻豆原创 Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Retail
1.4.3 Bank & Finance Institution
1.4.4 Hospital
1.4.5 Others
1.5 Global Customer Experience Monitoring 麻豆原创 Size & Forecast
1.6 Global Customer Experience Monitoring 麻豆原创 Size and Forecast by Region
1.6.1 Global Customer Experience Monitoring 麻豆原创 Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Customer Experience Monitoring 麻豆原创 Size by Region, (2019-2030)
1.6.3 North America Customer Experience Monitoring 麻豆原创 Size and Prospect (2019-2030)
1.6.4 Europe Customer Experience Monitoring 麻豆原创 Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Customer Experience Monitoring 麻豆原创 Size and Prospect (2019-2030)
1.6.6 South America Customer Experience Monitoring 麻豆原创 Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Customer Experience Monitoring 麻豆原创 Size and Prospect (2019-2030)
2 Company Profiles
2.1 RADCOM Ltd. (Israel)
2.1.1 RADCOM Ltd. (Israel) Details
2.1.2 RADCOM Ltd. (Israel) Major Business
2.1.3 RADCOM Ltd. (Israel) Customer Experience Monitoring Product and Solutions
2.1.4 RADCOM Ltd. (Israel) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.1.5 RADCOM Ltd. (Israel) Recent Developments and Future Plans
2.2 Aternity(US)
2.2.1 Aternity(US) Details
2.2.2 Aternity(US) Major Business
2.2.3 Aternity(US) Customer Experience Monitoring Product and Solutions
2.2.4 Aternity(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.2.5 Aternity(US) Recent Developments and Future Plans
2.3 Oracle Corporation (US)
2.3.1 Oracle Corporation (US) Details
2.3.2 Oracle Corporation (US) Major Business
2.3.3 Oracle Corporation (US) Customer Experience Monitoring Product and Solutions
2.3.4 Oracle Corporation (US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.3.5 Oracle Corporation (US) Recent Developments and Future Plans
2.4 RadioOpt GmbH (Germany)
2.4.1 RadioOpt GmbH (Germany) Details
2.4.2 RadioOpt GmbH (Germany) Major Business
2.4.3 RadioOpt GmbH (Germany) Customer Experience Monitoring Product and Solutions
2.4.4 RadioOpt GmbH (Germany) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.4.5 RadioOpt GmbH (Germany) Recent Developments and Future Plans
2.5 BMC Software(US)
2.5.1 BMC Software(US) Details
2.5.2 BMC Software(US) Major Business
2.5.3 BMC Software(US) Customer Experience Monitoring Product and Solutions
2.5.4 BMC Software(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.5.5 BMC Software(US) Recent Developments and Future Plans
2.6 Broadcom(US)
2.6.1 Broadcom(US) Details
2.6.2 Broadcom(US) Major Business
2.6.3 Broadcom(US) Customer Experience Monitoring Product and Solutions
2.6.4 Broadcom(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.6.5 Broadcom(US) Recent Developments and Future Plans
2.7 Comarch SA (Poland)
2.7.1 Comarch SA (Poland) Details
2.7.2 Comarch SA (Poland) Major Business
2.7.3 Comarch SA (Poland) Customer Experience Monitoring Product and Solutions
2.7.4 Comarch SA (Poland) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.7.5 Comarch SA (Poland) Recent Developments and Future Plans
2.8 Riverbed Technology(US)
2.8.1 Riverbed Technology(US) Details
2.8.2 Riverbed Technology(US) Major Business
2.8.3 Riverbed Technology(US) Customer Experience Monitoring Product and Solutions
2.8.4 Riverbed Technology(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.8.5 Riverbed Technology(US) Recent Developments and Future Plans
2.9 Compuware Corporation (US)
2.9.1 Compuware Corporation (US) Details
2.9.2 Compuware Corporation (US) Major Business
2.9.3 Compuware Corporation (US) Customer Experience Monitoring Product and Solutions
2.9.4 Compuware Corporation (US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.9.5 Compuware Corporation (US) Recent Developments and Future Plans
2.10 CorrelSense(US)
2.10.1 CorrelSense(US) Details
2.10.2 CorrelSense(US) Major Business
2.10.3 CorrelSense(US) Customer Experience Monitoring Product and Solutions
2.10.4 CorrelSense(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.10.5 CorrelSense(US) Recent Developments and Future Plans
2.11 Nokia Siemens Networks Oy (Finland)
2.11.1 Nokia Siemens Networks Oy (Finland) Details
2.11.2 Nokia Siemens Networks Oy (Finland) Major Business
2.11.3 Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Product and Solutions
2.11.4 Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.11.5 Nokia Siemens Networks Oy (Finland) Recent Developments and Future Plans
2.12 Dominion Digital(US)
2.12.1 Dominion Digital(US) Details
2.12.2 Dominion Digital(US) Major Business
2.12.3 Dominion Digital(US) Customer Experience Monitoring Product and Solutions
2.12.4 Dominion Digital(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.12.5 Dominion Digital(US) Recent Developments and Future Plans
2.13 Huawei Technologies Co.(China)
2.13.1 Huawei Technologies Co.(China) Details
2.13.2 Huawei Technologies Co.(China) Major Business
2.13.3 Huawei Technologies Co.(China) Customer Experience Monitoring Product and Solutions
2.13.4 Huawei Technologies Co.(China) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.13.5 Huawei Technologies Co.(China) Recent Developments and Future Plans
2.14 IBM (US)
2.14.1 IBM (US) Details
2.14.2 IBM (US) Major Business
2.14.3 IBM (US) Customer Experience Monitoring Product and Solutions
2.14.4 IBM (US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.14.5 IBM (US) Recent Developments and Future Plans
2.15 Inforonics Global Services, LLC (US)
2.15.1 Inforonics Global Services, LLC (US) Details
2.15.2 Inforonics Global Services, LLC (US) Major Business
2.15.3 Inforonics Global Services, LLC (US) Customer Experience Monitoring Product and Solutions
2.15.4 Inforonics Global Services, LLC (US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.15.5 Inforonics Global Services, LLC (US) Recent Developments and Future Plans
2.16 Knoa Software(US)
2.16.1 Knoa Software(US) Details
2.16.2 Knoa Software(US) Major Business
2.16.3 Knoa Software(US) Customer Experience Monitoring Product and Solutions
2.16.4 Knoa Software(US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.16.5 Knoa Software(US) Recent Developments and Future Plans
2.17 KoHorts IT Services, LLC (US)
2.17.1 KoHorts IT Services, LLC (US) Details
2.17.2 KoHorts IT Services, LLC (US) Major Business
2.17.3 KoHorts IT Services, LLC (US) Customer Experience Monitoring Product and Solutions
2.17.4 KoHorts IT Services, LLC (US) Customer Experience Monitoring Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.17.5 KoHorts IT Services, LLC (US) Recent Developments and Future Plans
3 麻豆原创 Competition, by Players
3.1 Global Customer Experience Monitoring Revenue and Share by Players (2019-2024)
3.2 麻豆原创 Share Analysis (2023)
3.2.1 麻豆原创 Share of Customer Experience Monitoring by Company Revenue
3.2.2 Top 3 Customer Experience Monitoring Players 麻豆原创 Share in 2023
3.2.3 Top 6 Customer Experience Monitoring Players 麻豆原创 Share in 2023
3.3 Customer Experience Monitoring 麻豆原创: Overall Company Footprint Analysis
3.3.1 Customer Experience Monitoring 麻豆原创: Region Footprint
3.3.2 Customer Experience Monitoring 麻豆原创: Company Product Type Footprint
3.3.3 Customer Experience Monitoring 麻豆原创: Company Product Application Footprint
3.4 New 麻豆原创 Entrants and Barriers to 麻豆原创 Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 麻豆原创 Size Segment by Type
4.1 Global Customer Experience Monitoring Consumption Value and 麻豆原创 Share by Type (2019-2024)
4.2 Global Customer Experience Monitoring 麻豆原创 Forecast by Type (2025-2030)
5 麻豆原创 Size Segment by Application
5.1 Global Customer Experience Monitoring Consumption Value 麻豆原创 Share by Application (2019-2024)
5.2 Global Customer Experience Monitoring 麻豆原创 Forecast by Application (2025-2030)
6 North America
6.1 North America Customer Experience Monitoring Consumption Value by Type (2019-2030)
6.2 North America Customer Experience Monitoring Consumption Value by Application (2019-2030)
6.3 North America Customer Experience Monitoring 麻豆原创 Size by Country
6.3.1 North America Customer Experience Monitoring Consumption Value by Country (2019-2030)
6.3.2 United States Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
6.3.3 Canada Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
6.3.4 Mexico Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
7 Europe
7.1 Europe Customer Experience Monitoring Consumption Value by Type (2019-2030)
7.2 Europe Customer Experience Monitoring Consumption Value by Application (2019-2030)
7.3 Europe Customer Experience Monitoring 麻豆原创 Size by Country
7.3.1 Europe Customer Experience Monitoring Consumption Value by Country (2019-2030)
7.3.2 Germany Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
7.3.3 France Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
7.3.4 United Kingdom Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
7.3.5 Russia Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
7.3.6 Italy Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Customer Experience Monitoring Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Customer Experience Monitoring Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Customer Experience Monitoring 麻豆原创 Size by Region
8.3.1 Asia-Pacific Customer Experience Monitoring Consumption Value by Region (2019-2030)
8.3.2 China Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
8.3.3 Japan Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
8.3.4 South Korea Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
8.3.5 India Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
8.3.6 Southeast Asia Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
8.3.7 Australia Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
9 South America
9.1 South America Customer Experience Monitoring Consumption Value by Type (2019-2030)
9.2 South America Customer Experience Monitoring Consumption Value by Application (2019-2030)
9.3 South America Customer Experience Monitoring 麻豆原创 Size by Country
9.3.1 South America Customer Experience Monitoring Consumption Value by Country (2019-2030)
9.3.2 Brazil Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
9.3.3 Argentina Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Customer Experience Monitoring Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Customer Experience Monitoring Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Customer Experience Monitoring 麻豆原创 Size by Country
10.3.1 Middle East & Africa Customer Experience Monitoring Consumption Value by Country (2019-2030)
10.3.2 Turkey Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
10.3.4 UAE Customer Experience Monitoring 麻豆原创 Size and Forecast (2019-2030)
11 麻豆原创 Dynamics
11.1 Customer Experience Monitoring 麻豆原创 Drivers
11.2 Customer Experience Monitoring 麻豆原创 Restraints
11.3 Customer Experience Monitoring Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Customer Experience Monitoring Industry Chain
12.2 Customer Experience Monitoring Upstream Analysis
12.3 Customer Experience Monitoring Midstream Analysis
12.4 Customer Experience Monitoring Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
RADCOM Ltd. (Israel)
Aternity(US)
Oracle Corporation (US)
RadioOpt GmbH (Germany)
BMC Software(US)
Broadcom(US)
Comarch SA (Poland)
Riverbed Technology(US)
Compuware Corporation (US)
CorrelSense(US)
Nokia Siemens Networks Oy (Finland)
Dominion Digital(US)
Huawei Technologies Co.(China)
IBM (US)
Inforonics Global Services, LLC (US)
Knoa Software(US)
KoHorts IT Services, LLC (US)
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*If Applicable.