The global Conversation Intelligence Analysis Software market size was valued at US$ 1292 million in 2024 and is forecast to a readjusted size of USD 2808 million by 2031 with a CAGR of 11.9% during review period.
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
This report is a detailed and comprehensive analysis for global Conversation Intelligence Analysis Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Conversation Intelligence Analysis Software market size and forecasts, in consumption value ($ Million), 2020-2031
Global Conversation Intelligence Analysis Software market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Conversation Intelligence Analysis Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Conversation Intelligence Analysis Software market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Conversation Intelligence Analysis Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Conversation Intelligence Analysis Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Gong.io, Chorus.ai (ZoomInfo), SalesLoft, CallRail, Revenue.io, Jiminny, Invoca, Allego, Tethr, Observe.ai, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
麻豆原创 segmentation
Conversation Intelligence Analysis Software market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
麻豆原创 segment by Type
Cloud Based
On-premises
麻豆原创 segment by Application
SMEs
Large Enterprises
麻豆原创 segment by players, this report covers
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
Baidu
Alibaba Cloud
Tencent
Huawei
iFLYTEK
Aispeech
Byai
Xiaoi
ZHUIYI
TelRobot
Emotibot
麻豆原创 segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Conversation Intelligence Analysis Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Conversation Intelligence Analysis Software, with revenue, gross margin, and global market share of Conversation Intelligence Analysis Software from 2020 to 2025.
Chapter 3, the Conversation Intelligence Analysis Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Conversation Intelligence Analysis Software market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Conversation Intelligence Analysis Software.
Chapter 13, to describe Conversation Intelligence Analysis Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 麻豆原创 Overview
1.1 Product Overview and Scope
1.2 麻豆原创 Estimation Caveats and Base Year
1.3 Classification of Conversation Intelligence Analysis Software by Type
1.3.1 Overview: Global Conversation Intelligence Analysis Software 麻豆原创 Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Conversation Intelligence Analysis Software Consumption Value 麻豆原创 Share by Type in 2024
1.3.3 Cloud Based
1.3.4 On-premises
1.4 Global Conversation Intelligence Analysis Software 麻豆原创 by Application
1.4.1 Overview: Global Conversation Intelligence Analysis Software 麻豆原创 Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 SMEs
1.4.3 Large Enterprises
1.5 Global Conversation Intelligence Analysis Software 麻豆原创 Size & Forecast
1.6 Global Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast by Region
1.6.1 Global Conversation Intelligence Analysis Software 麻豆原创 Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Conversation Intelligence Analysis Software 麻豆原创 Size by Region, (2020-2031)
1.6.3 North America Conversation Intelligence Analysis Software 麻豆原创 Size and Prospect (2020-2031)
1.6.4 Europe Conversation Intelligence Analysis Software 麻豆原创 Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Conversation Intelligence Analysis Software 麻豆原创 Size and Prospect (2020-2031)
1.6.6 South America Conversation Intelligence Analysis Software 麻豆原创 Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Conversation Intelligence Analysis Software 麻豆原创 Size and Prospect (2020-2031)
2 Company Profiles
2.1 Gong.io
2.1.1 Gong.io Details
2.1.2 Gong.io Major Business
2.1.3 Gong.io Conversation Intelligence Analysis Software Product and Solutions
2.1.4 Gong.io Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.1.5 Gong.io Recent Developments and Future Plans
2.2 Chorus.ai (ZoomInfo)
2.2.1 Chorus.ai (ZoomInfo) Details
2.2.2 Chorus.ai (ZoomInfo) Major Business
2.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Product and Solutions
2.2.4 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.2.5 Chorus.ai (ZoomInfo) Recent Developments and Future Plans
2.3 SalesLoft
2.3.1 SalesLoft Details
2.3.2 SalesLoft Major Business
2.3.3 SalesLoft Conversation Intelligence Analysis Software Product and Solutions
2.3.4 SalesLoft Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.3.5 SalesLoft Recent Developments and Future Plans
2.4 CallRail
2.4.1 CallRail Details
2.4.2 CallRail Major Business
2.4.3 CallRail Conversation Intelligence Analysis Software Product and Solutions
2.4.4 CallRail Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.4.5 CallRail Recent Developments and Future Plans
2.5 Revenue.io
2.5.1 Revenue.io Details
2.5.2 Revenue.io Major Business
2.5.3 Revenue.io Conversation Intelligence Analysis Software Product and Solutions
2.5.4 Revenue.io Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.5.5 Revenue.io Recent Developments and Future Plans
2.6 Jiminny
2.6.1 Jiminny Details
2.6.2 Jiminny Major Business
2.6.3 Jiminny Conversation Intelligence Analysis Software Product and Solutions
2.6.4 Jiminny Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.6.5 Jiminny Recent Developments and Future Plans
2.7 Invoca
2.7.1 Invoca Details
2.7.2 Invoca Major Business
2.7.3 Invoca Conversation Intelligence Analysis Software Product and Solutions
2.7.4 Invoca Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.7.5 Invoca Recent Developments and Future Plans
2.8 Allego
2.8.1 Allego Details
2.8.2 Allego Major Business
2.8.3 Allego Conversation Intelligence Analysis Software Product and Solutions
2.8.4 Allego Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.8.5 Allego Recent Developments and Future Plans
2.9 Tethr
2.9.1 Tethr Details
2.9.2 Tethr Major Business
2.9.3 Tethr Conversation Intelligence Analysis Software Product and Solutions
2.9.4 Tethr Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.9.5 Tethr Recent Developments and Future Plans
2.10 Observe.ai
2.10.1 Observe.ai Details
2.10.2 Observe.ai Major Business
2.10.3 Observe.ai Conversation Intelligence Analysis Software Product and Solutions
2.10.4 Observe.ai Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.10.5 Observe.ai Recent Developments and Future Plans
2.11 CallMiner
2.11.1 CallMiner Details
2.11.2 CallMiner Major Business
2.11.3 CallMiner Conversation Intelligence Analysis Software Product and Solutions
2.11.4 CallMiner Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.11.5 CallMiner Recent Developments and Future Plans
2.12 Avoma
2.12.1 Avoma Details
2.12.2 Avoma Major Business
2.12.3 Avoma Conversation Intelligence Analysis Software Product and Solutions
2.12.4 Avoma Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.12.5 Avoma Recent Developments and Future Plans
2.13 Mindtickle
2.13.1 Mindtickle Details
2.13.2 Mindtickle Major Business
2.13.3 Mindtickle Conversation Intelligence Analysis Software Product and Solutions
2.13.4 Mindtickle Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.13.5 Mindtickle Recent Developments and Future Plans
2.14 Salesken
2.14.1 Salesken Details
2.14.2 Salesken Major Business
2.14.3 Salesken Conversation Intelligence Analysis Software Product and Solutions
2.14.4 Salesken Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.14.5 Salesken Recent Developments and Future Plans
2.15 Baidu
2.15.1 Baidu Details
2.15.2 Baidu Major Business
2.15.3 Baidu Conversation Intelligence Analysis Software Product and Solutions
2.15.4 Baidu Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.15.5 Baidu Recent Developments and Future Plans
2.16 Alibaba Cloud
2.16.1 Alibaba Cloud Details
2.16.2 Alibaba Cloud Major Business
2.16.3 Alibaba Cloud Conversation Intelligence Analysis Software Product and Solutions
2.16.4 Alibaba Cloud Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.16.5 Alibaba Cloud Recent Developments and Future Plans
2.17 Tencent
2.17.1 Tencent Details
2.17.2 Tencent Major Business
2.17.3 Tencent Conversation Intelligence Analysis Software Product and Solutions
2.17.4 Tencent Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.17.5 Tencent Recent Developments and Future Plans
2.18 Huawei
2.18.1 Huawei Details
2.18.2 Huawei Major Business
2.18.3 Huawei Conversation Intelligence Analysis Software Product and Solutions
2.18.4 Huawei Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.18.5 Huawei Recent Developments and Future Plans
2.19 iFLYTEK
2.19.1 iFLYTEK Details
2.19.2 iFLYTEK Major Business
2.19.3 iFLYTEK Conversation Intelligence Analysis Software Product and Solutions
2.19.4 iFLYTEK Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.19.5 iFLYTEK Recent Developments and Future Plans
2.20 Aispeech
2.20.1 Aispeech Details
2.20.2 Aispeech Major Business
2.20.3 Aispeech Conversation Intelligence Analysis Software Product and Solutions
2.20.4 Aispeech Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.20.5 Aispeech Recent Developments and Future Plans
2.21 Byai
2.21.1 Byai Details
2.21.2 Byai Major Business
2.21.3 Byai Conversation Intelligence Analysis Software Product and Solutions
2.21.4 Byai Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.21.5 Byai Recent Developments and Future Plans
2.22 Xiaoi
2.22.1 Xiaoi Details
2.22.2 Xiaoi Major Business
2.22.3 Xiaoi Conversation Intelligence Analysis Software Product and Solutions
2.22.4 Xiaoi Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.22.5 Xiaoi Recent Developments and Future Plans
2.23 ZHUIYI
2.23.1 ZHUIYI Details
2.23.2 ZHUIYI Major Business
2.23.3 ZHUIYI Conversation Intelligence Analysis Software Product and Solutions
2.23.4 ZHUIYI Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.23.5 ZHUIYI Recent Developments and Future Plans
2.24 TelRobot
2.24.1 TelRobot Details
2.24.2 TelRobot Major Business
2.24.3 TelRobot Conversation Intelligence Analysis Software Product and Solutions
2.24.4 TelRobot Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.24.5 TelRobot Recent Developments and Future Plans
2.25 Emotibot
2.25.1 Emotibot Details
2.25.2 Emotibot Major Business
2.25.3 Emotibot Conversation Intelligence Analysis Software Product and Solutions
2.25.4 Emotibot Conversation Intelligence Analysis Software Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.25.5 Emotibot Recent Developments and Future Plans
3 麻豆原创 Competition, by Players
3.1 Global Conversation Intelligence Analysis Software Revenue and Share by Players (2020-2025)
3.2 麻豆原创 Share Analysis (2024)
3.2.1 麻豆原创 Share of Conversation Intelligence Analysis Software by Company Revenue
3.2.2 Top 3 Conversation Intelligence Analysis Software Players 麻豆原创 Share in 2024
3.2.3 Top 6 Conversation Intelligence Analysis Software Players 麻豆原创 Share in 2024
3.3 Conversation Intelligence Analysis Software 麻豆原创: Overall Company Footprint Analysis
3.3.1 Conversation Intelligence Analysis Software 麻豆原创: Region Footprint
3.3.2 Conversation Intelligence Analysis Software 麻豆原创: Company Product Type Footprint
3.3.3 Conversation Intelligence Analysis Software 麻豆原创: Company Product Application Footprint
3.4 New 麻豆原创 Entrants and Barriers to 麻豆原创 Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 麻豆原创 Size Segment by Type
4.1 Global Conversation Intelligence Analysis Software Consumption Value and 麻豆原创 Share by Type (2020-2025)
4.2 Global Conversation Intelligence Analysis Software 麻豆原创 Forecast by Type (2026-2031)
5 麻豆原创 Size Segment by Application
5.1 Global Conversation Intelligence Analysis Software Consumption Value 麻豆原创 Share by Application (2020-2025)
5.2 Global Conversation Intelligence Analysis Software 麻豆原创 Forecast by Application (2026-2031)
6 North America
6.1 North America Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
6.2 North America Conversation Intelligence Analysis Software 麻豆原创 Size by Application (2020-2031)
6.3 North America Conversation Intelligence Analysis Software 麻豆原创 Size by Country
6.3.1 North America Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
6.3.2 United States Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
6.3.3 Canada Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
6.3.4 Mexico Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
7 Europe
7.1 Europe Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
7.2 Europe Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
7.3 Europe Conversation Intelligence Analysis Software 麻豆原创 Size by Country
7.3.1 Europe Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
7.3.2 Germany Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
7.3.3 France Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
7.3.4 United Kingdom Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
7.3.5 Russia Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
7.3.6 Italy Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Conversation Intelligence Analysis Software 麻豆原创 Size by Region
8.3.1 Asia-Pacific Conversation Intelligence Analysis Software Consumption Value by Region (2020-2031)
8.3.2 China Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
8.3.3 Japan Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
8.3.4 South Korea Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
8.3.5 India Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
8.3.6 Southeast Asia Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
8.3.7 Australia Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
9 South America
9.1 South America Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
9.2 South America Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
9.3 South America Conversation Intelligence Analysis Software 麻豆原创 Size by Country
9.3.1 South America Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
9.3.2 Brazil Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
9.3.3 Argentina Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Conversation Intelligence Analysis Software 麻豆原创 Size by Country
10.3.1 Middle East & Africa Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
10.3.2 Turkey Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
10.3.4 UAE Conversation Intelligence Analysis Software 麻豆原创 Size and Forecast (2020-2031)
11 麻豆原创 Dynamics
11.1 Conversation Intelligence Analysis Software 麻豆原创 Drivers
11.2 Conversation Intelligence Analysis Software 麻豆原创 Restraints
11.3 Conversation Intelligence Analysis Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Conversation Intelligence Analysis Software Industry Chain
12.2 Conversation Intelligence Analysis Software Upstream Analysis
12.3 Conversation Intelligence Analysis Software Midstream Analysis
12.4 Conversation Intelligence Analysis Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
Baidu
Alibaba Cloud
Tencent
Huawei
iFLYTEK
Aispeech
Byai
Xiaoi
ZHUIYI
TelRobot
Emotibot
听
听
*If Applicable.