The global Cloud CRM market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.
CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud.
In Chinese market, Cloud CRM key players include Yidong Fenxian, Liudu Renhe, Renke Hudong, Salesforce, Kingdee, etc. The top five manufacturers hold a share about 70%. Eastern China is the largest sale market, with a share over 40%, followed by South China, and North China, total have a share over 40 percent. In terms of product, Retail and Distribution Cloud CRM is the largest segment, with a share about 70%. And in terms of application, the largest application is Small and Medium-Sized Enterprises, followed by Large Enterprises.
This report is a detailed and comprehensive analysis for global Cloud CRM market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Cloud CRM market size and forecasts, in consumption value ($ Million), 2020-2031
Global Cloud CRM market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Cloud CRM market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Cloud CRM market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Cloud CRM
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Cloud CRM market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Salesforce, SAP, Microsoft, Oracle, Adobe, HubSpot, Yidong Fenxiang Technology, Renke Hudong Technology, Liudu Renhe Technology, Kingdee, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
麻豆原创 segmentation
Cloud CRM market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
麻豆原创 segment by Type
Project Cloud CRM
Retail and Distribution Cloud CRM
麻豆原创 segment by Application
Small and Medium-Sized Enterprises
Large Enterprises
麻豆原创 segment by players, this report covers
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
麻豆原创 segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Cloud CRM product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Cloud CRM, with revenue, gross margin, and global market share of Cloud CRM from 2020 to 2025.
Chapter 3, the Cloud CRM competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Cloud CRM market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Cloud CRM.
Chapter 13, to describe Cloud CRM research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 麻豆原创 Overview
1.1 Product Overview and Scope
1.2 麻豆原创 Estimation Caveats and Base Year
1.3 Classification of Cloud CRM by Type
1.3.1 Overview: Global Cloud CRM 麻豆原创 Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Cloud CRM Consumption Value 麻豆原创 Share by Type in 2024
1.3.3 Project Cloud CRM
1.3.4 Retail and Distribution Cloud CRM
1.4 Global Cloud CRM 麻豆原创 by Application
1.4.1 Overview: Global Cloud CRM 麻豆原创 Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Small and Medium-Sized Enterprises
1.4.3 Large Enterprises
1.5 Global Cloud CRM 麻豆原创 Size & Forecast
1.6 Global Cloud CRM 麻豆原创 Size and Forecast by Region
1.6.1 Global Cloud CRM 麻豆原创 Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Cloud CRM 麻豆原创 Size by Region, (2020-2031)
1.6.3 North America Cloud CRM 麻豆原创 Size and Prospect (2020-2031)
1.6.4 Europe Cloud CRM 麻豆原创 Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Cloud CRM 麻豆原创 Size and Prospect (2020-2031)
1.6.6 South America Cloud CRM 麻豆原创 Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Cloud CRM 麻豆原创 Size and Prospect (2020-2031)
2 Company Profiles
2.1 Salesforce
2.1.1 Salesforce Details
2.1.2 Salesforce Major Business
2.1.3 Salesforce Cloud CRM Product and Solutions
2.1.4 Salesforce Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.1.5 Salesforce Recent Developments and Future Plans
2.2 SAP
2.2.1 SAP Details
2.2.2 SAP Major Business
2.2.3 SAP Cloud CRM Product and Solutions
2.2.4 SAP Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.2.5 SAP Recent Developments and Future Plans
2.3 Microsoft
2.3.1 Microsoft Details
2.3.2 Microsoft Major Business
2.3.3 Microsoft Cloud CRM Product and Solutions
2.3.4 Microsoft Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.3.5 Microsoft Recent Developments and Future Plans
2.4 Oracle
2.4.1 Oracle Details
2.4.2 Oracle Major Business
2.4.3 Oracle Cloud CRM Product and Solutions
2.4.4 Oracle Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.4.5 Oracle Recent Developments and Future Plans
2.5 Adobe
2.5.1 Adobe Details
2.5.2 Adobe Major Business
2.5.3 Adobe Cloud CRM Product and Solutions
2.5.4 Adobe Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.5.5 Adobe Recent Developments and Future Plans
2.6 HubSpot
2.6.1 HubSpot Details
2.6.2 HubSpot Major Business
2.6.3 HubSpot Cloud CRM Product and Solutions
2.6.4 HubSpot Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.6.5 HubSpot Recent Developments and Future Plans
2.7 Yidong Fenxiang Technology
2.7.1 Yidong Fenxiang Technology Details
2.7.2 Yidong Fenxiang Technology Major Business
2.7.3 Yidong Fenxiang Technology Cloud CRM Product and Solutions
2.7.4 Yidong Fenxiang Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.7.5 Yidong Fenxiang Technology Recent Developments and Future Plans
2.8 Renke Hudong Technology
2.8.1 Renke Hudong Technology Details
2.8.2 Renke Hudong Technology Major Business
2.8.3 Renke Hudong Technology Cloud CRM Product and Solutions
2.8.4 Renke Hudong Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.8.5 Renke Hudong Technology Recent Developments and Future Plans
2.9 Liudu Renhe Technology
2.9.1 Liudu Renhe Technology Details
2.9.2 Liudu Renhe Technology Major Business
2.9.3 Liudu Renhe Technology Cloud CRM Product and Solutions
2.9.4 Liudu Renhe Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.9.5 Liudu Renhe Technology Recent Developments and Future Plans
2.10 Kingdee
2.10.1 Kingdee Details
2.10.2 Kingdee Major Business
2.10.3 Kingdee Cloud CRM Product and Solutions
2.10.4 Kingdee Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.10.5 Kingdee Recent Developments and Future Plans
2.11 Yonyou
2.11.1 Yonyou Details
2.11.2 Yonyou Major Business
2.11.3 Yonyou Cloud CRM Product and Solutions
2.11.4 Yonyou Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.11.5 Yonyou Recent Developments and Future Plans
2.12 HAND
2.12.1 HAND Details
2.12.2 HAND Major Business
2.12.3 HAND Cloud CRM Product and Solutions
2.12.4 HAND Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.12.5 HAND Recent Developments and Future Plans
2.13 Quanchengyun Technology
2.13.1 Quanchengyun Technology Details
2.13.2 Quanchengyun Technology Major Business
2.13.3 Quanchengyun Technology Cloud CRM Product and Solutions
2.13.4 Quanchengyun Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.13.5 Quanchengyun Technology Recent Developments and Future Plans
2.14 Shenzhou Yundong Technology
2.14.1 Shenzhou Yundong Technology Details
2.14.2 Shenzhou Yundong Technology Major Business
2.14.3 Shenzhou Yundong Technology Cloud CRM Product and Solutions
2.14.4 Shenzhou Yundong Technology Cloud CRM Revenue, Gross Margin and 麻豆原创 Share (2020-2025)
2.14.5 Shenzhou Yundong Technology Recent Developments and Future Plans
3 麻豆原创 Competition, by Players
3.1 Global Cloud CRM Revenue and Share by Players (2020-2025)
3.2 麻豆原创 Share Analysis (2024)
3.2.1 麻豆原创 Share of Cloud CRM by Company Revenue
3.2.2 Top 3 Cloud CRM Players 麻豆原创 Share in 2024
3.2.3 Top 6 Cloud CRM Players 麻豆原创 Share in 2024
3.3 Cloud CRM 麻豆原创: Overall Company Footprint Analysis
3.3.1 Cloud CRM 麻豆原创: Region Footprint
3.3.2 Cloud CRM 麻豆原创: Company Product Type Footprint
3.3.3 Cloud CRM 麻豆原创: Company Product Application Footprint
3.4 New 麻豆原创 Entrants and Barriers to 麻豆原创 Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 麻豆原创 Size Segment by Type
4.1 Global Cloud CRM Consumption Value and 麻豆原创 Share by Type (2020-2025)
4.2 Global Cloud CRM 麻豆原创 Forecast by Type (2026-2031)
5 麻豆原创 Size Segment by Application
5.1 Global Cloud CRM Consumption Value 麻豆原创 Share by Application (2020-2025)
5.2 Global Cloud CRM 麻豆原创 Forecast by Application (2026-2031)
6 North America
6.1 North America Cloud CRM Consumption Value by Type (2020-2031)
6.2 North America Cloud CRM 麻豆原创 Size by Application (2020-2031)
6.3 North America Cloud CRM 麻豆原创 Size by Country
6.3.1 North America Cloud CRM Consumption Value by Country (2020-2031)
6.3.2 United States Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
6.3.3 Canada Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
6.3.4 Mexico Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
7 Europe
7.1 Europe Cloud CRM Consumption Value by Type (2020-2031)
7.2 Europe Cloud CRM Consumption Value by Application (2020-2031)
7.3 Europe Cloud CRM 麻豆原创 Size by Country
7.3.1 Europe Cloud CRM Consumption Value by Country (2020-2031)
7.3.2 Germany Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
7.3.3 France Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
7.3.4 United Kingdom Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
7.3.5 Russia Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
7.3.6 Italy Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Cloud CRM Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Cloud CRM Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Cloud CRM 麻豆原创 Size by Region
8.3.1 Asia-Pacific Cloud CRM Consumption Value by Region (2020-2031)
8.3.2 China Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
8.3.3 Japan Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
8.3.4 South Korea Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
8.3.5 India Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
8.3.6 Southeast Asia Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
8.3.7 Australia Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
9 South America
9.1 South America Cloud CRM Consumption Value by Type (2020-2031)
9.2 South America Cloud CRM Consumption Value by Application (2020-2031)
9.3 South America Cloud CRM 麻豆原创 Size by Country
9.3.1 South America Cloud CRM Consumption Value by Country (2020-2031)
9.3.2 Brazil Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
9.3.3 Argentina Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Cloud CRM Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Cloud CRM Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Cloud CRM 麻豆原创 Size by Country
10.3.1 Middle East & Africa Cloud CRM Consumption Value by Country (2020-2031)
10.3.2 Turkey Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
10.3.4 UAE Cloud CRM 麻豆原创 Size and Forecast (2020-2031)
11 麻豆原创 Dynamics
11.1 Cloud CRM 麻豆原创 Drivers
11.2 Cloud CRM 麻豆原创 Restraints
11.3 Cloud CRM Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Cloud CRM Industry Chain
12.2 Cloud CRM Upstream Analysis
12.3 Cloud CRM Midstream Analysis
12.4 Cloud CRM Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
听
听
*If Applicable.