The global Business Process Outsourcing (BPO) market size was valued at USD 185660 million in 2023 and is forecast to a readjusted size of USD 244570 million by 2030 with a CAGR of 4.0% during review period.
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
The report includes an overview of the development of the Business Process Outsourcing (BPO) industry chain, the market status of BFSI (Procurement, F&A), Manufacturing (Procurement, F&A), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Business Process Outsourcing (BPO).
Regionally, the report analyzes the Business Process Outsourcing (BPO) markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Business Process Outsourcing (BPO) market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Business Process Outsourcing (BPO) market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Business Process Outsourcing (BPO) industry.
The report involves analyzing the market at a macro level:
麻豆原创 Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Procurement, F&A).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Business Process Outsourcing (BPO) market.
Regional Analysis: The report involves examining the Business Process Outsourcing (BPO) market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
麻豆原创 Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Business Process Outsourcing (BPO) market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Business Process Outsourcing (BPO):
Company Analysis: Report covers individual Business Process Outsourcing (BPO) players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Business Process Outsourcing (BPO) This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (BFSI, Manufacturing).
Technology Analysis: Report covers specific technologies relevant to Business Process Outsourcing (BPO). It assesses the current state, advancements, and potential future developments in Business Process Outsourcing (BPO) areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Business Process Outsourcing (BPO) market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
麻豆原创 Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
麻豆原创 Segmentation
Business Process Outsourcing (BPO) market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
麻豆原创 segment by Type
Procurement
F&A
Customer Care
Logistics
Sales & 麻豆原创ing
Training
Product Engineering
麻豆原创 segment by Application
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
麻豆原创 segment by players, this report covers
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Concentrix
Infosys
Mu Sigma
Aegis
麻豆原创 segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Business Process Outsourcing (BPO) product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Business Process Outsourcing (BPO), with revenue, gross margin and global market share of Business Process Outsourcing (BPO) from 2019 to 2024.
Chapter 3, the Business Process Outsourcing (BPO) competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Business Process Outsourcing (BPO) market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Business Process Outsourcing (BPO).
Chapter 13, to describe Business Process Outsourcing (BPO) research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 麻豆原创 Overview
1.1 Product Overview and Scope of Business Process Outsourcing (BPO)
1.2 麻豆原创 Estimation Caveats and Base Year
1.3 Classification of Business Process Outsourcing (BPO) by Type
1.3.1 Overview: Global Business Process Outsourcing (BPO) 麻豆原创 Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Business Process Outsourcing (BPO) Consumption Value 麻豆原创 Share by Type in 2023
1.3.3 Procurement
1.3.4 F&A
1.3.5 Customer Care
1.3.6 Logistics
1.3.7 Sales & 麻豆原创ing
1.3.8 Training
1.3.9 Product Engineering
1.4 Global Business Process Outsourcing (BPO) 麻豆原创 by Application
1.4.1 Overview: Global Business Process Outsourcing (BPO) 麻豆原创 Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 BFSI
1.4.3 Manufacturing
1.4.4 Healthcare
1.4.5 Retail
1.4.6 Telecom
1.4.7 Others
1.5 Global Business Process Outsourcing (BPO) 麻豆原创 Size & Forecast
1.6 Global Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast by Region
1.6.1 Global Business Process Outsourcing (BPO) 麻豆原创 Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Business Process Outsourcing (BPO) 麻豆原创 Size by Region, (2019-2030)
1.6.3 North America Business Process Outsourcing (BPO) 麻豆原创 Size and Prospect (2019-2030)
1.6.4 Europe Business Process Outsourcing (BPO) 麻豆原创 Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Business Process Outsourcing (BPO) 麻豆原创 Size and Prospect (2019-2030)
1.6.6 South America Business Process Outsourcing (BPO) 麻豆原创 Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Business Process Outsourcing (BPO) 麻豆原创 Size and Prospect (2019-2030)
2 Company Profiles
2.1 Accenture
2.1.1 Accenture Details
2.1.2 Accenture Major Business
2.1.3 Accenture Business Process Outsourcing (BPO) Product and Solutions
2.1.4 Accenture Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.1.5 Accenture Recent Developments and Future Plans
2.2 Cognizant
2.2.1 Cognizant Details
2.2.2 Cognizant Major Business
2.2.3 Cognizant Business Process Outsourcing (BPO) Product and Solutions
2.2.4 Cognizant Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.2.5 Cognizant Recent Developments and Future Plans
2.3 Genpact
2.3.1 Genpact Details
2.3.2 Genpact Major Business
2.3.3 Genpact Business Process Outsourcing (BPO) Product and Solutions
2.3.4 Genpact Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.3.5 Genpact Recent Developments and Future Plans
2.4 IBM
2.4.1 IBM Details
2.4.2 IBM Major Business
2.4.3 IBM Business Process Outsourcing (BPO) Product and Solutions
2.4.4 IBM Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.4.5 IBM Recent Developments and Future Plans
2.5 TCS
2.5.1 TCS Details
2.5.2 TCS Major Business
2.5.3 TCS Business Process Outsourcing (BPO) Product and Solutions
2.5.4 TCS Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.5.5 TCS Recent Developments and Future Plans
2.6 HP
2.6.1 HP Details
2.6.2 HP Major Business
2.6.3 HP Business Process Outsourcing (BPO) Product and Solutions
2.6.4 HP Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.6.5 HP Recent Developments and Future Plans
2.7 Tech Mahindra
2.7.1 Tech Mahindra Details
2.7.2 Tech Mahindra Major Business
2.7.3 Tech Mahindra Business Process Outsourcing (BPO) Product and Solutions
2.7.4 Tech Mahindra Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.7.5 Tech Mahindra Recent Developments and Future Plans
2.8 Capgemini
2.8.1 Capgemini Details
2.8.2 Capgemini Major Business
2.8.3 Capgemini Business Process Outsourcing (BPO) Product and Solutions
2.8.4 Capgemini Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.8.5 Capgemini Recent Developments and Future Plans
2.9 Wipro
2.9.1 Wipro Details
2.9.2 Wipro Major Business
2.9.3 Wipro Business Process Outsourcing (BPO) Product and Solutions
2.9.4 Wipro Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.9.5 Wipro Recent Developments and Future Plans
2.10 EXL
2.10.1 EXL Details
2.10.2 EXL Major Business
2.10.3 EXL Business Process Outsourcing (BPO) Product and Solutions
2.10.4 EXL Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.10.5 EXL Recent Developments and Future Plans
2.11 NTT DATA(Dell)
2.11.1 NTT DATA(Dell) Details
2.11.2 NTT DATA(Dell) Major Business
2.11.3 NTT DATA(Dell) Business Process Outsourcing (BPO) Product and Solutions
2.11.4 NTT DATA(Dell) Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.11.5 NTT DATA(Dell) Recent Developments and Future Plans
2.12 WNS Global
2.12.1 WNS Global Details
2.12.2 WNS Global Major Business
2.12.3 WNS Global Business Process Outsourcing (BPO) Product and Solutions
2.12.4 WNS Global Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.12.5 WNS Global Recent Developments and Future Plans
2.13 Concentrix
2.13.1 Concentrix Details
2.13.2 Concentrix Major Business
2.13.3 Concentrix Business Process Outsourcing (BPO) Product and Solutions
2.13.4 Concentrix Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.13.5 Concentrix Recent Developments and Future Plans
2.14 Infosys
2.14.1 Infosys Details
2.14.2 Infosys Major Business
2.14.3 Infosys Business Process Outsourcing (BPO) Product and Solutions
2.14.4 Infosys Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.14.5 Infosys Recent Developments and Future Plans
2.15 Mu Sigma
2.15.1 Mu Sigma Details
2.15.2 Mu Sigma Major Business
2.15.3 Mu Sigma Business Process Outsourcing (BPO) Product and Solutions
2.15.4 Mu Sigma Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.15.5 Mu Sigma Recent Developments and Future Plans
2.16 Aegis
2.16.1 Aegis Details
2.16.2 Aegis Major Business
2.16.3 Aegis Business Process Outsourcing (BPO) Product and Solutions
2.16.4 Aegis Business Process Outsourcing (BPO) Revenue, Gross Margin and 麻豆原创 Share (2019-2024)
2.16.5 Aegis Recent Developments and Future Plans
3 麻豆原创 Competition, by Players
3.1 Global Business Process Outsourcing (BPO) Revenue and Share by Players (2019-2024)
3.2 麻豆原创 Share Analysis (2023)
3.2.1 麻豆原创 Share of Business Process Outsourcing (BPO) by Company Revenue
3.2.2 Top 3 Business Process Outsourcing (BPO) Players 麻豆原创 Share in 2023
3.2.3 Top 6 Business Process Outsourcing (BPO) Players 麻豆原创 Share in 2023
3.3 Business Process Outsourcing (BPO) 麻豆原创: Overall Company Footprint Analysis
3.3.1 Business Process Outsourcing (BPO) 麻豆原创: Region Footprint
3.3.2 Business Process Outsourcing (BPO) 麻豆原创: Company Product Type Footprint
3.3.3 Business Process Outsourcing (BPO) 麻豆原创: Company Product Application Footprint
3.4 New 麻豆原创 Entrants and Barriers to 麻豆原创 Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 麻豆原创 Size Segment by Type
4.1 Global Business Process Outsourcing (BPO) Consumption Value and 麻豆原创 Share by Type (2019-2024)
4.2 Global Business Process Outsourcing (BPO) 麻豆原创 Forecast by Type (2025-2030)
5 麻豆原创 Size Segment by Application
5.1 Global Business Process Outsourcing (BPO) Consumption Value 麻豆原创 Share by Application (2019-2024)
5.2 Global Business Process Outsourcing (BPO) 麻豆原创 Forecast by Application (2025-2030)
6 North America
6.1 North America Business Process Outsourcing (BPO) Consumption Value by Type (2019-2030)
6.2 North America Business Process Outsourcing (BPO) Consumption Value by Application (2019-2030)
6.3 North America Business Process Outsourcing (BPO) 麻豆原创 Size by Country
6.3.1 North America Business Process Outsourcing (BPO) Consumption Value by Country (2019-2030)
6.3.2 United States Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
6.3.3 Canada Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
6.3.4 Mexico Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
7 Europe
7.1 Europe Business Process Outsourcing (BPO) Consumption Value by Type (2019-2030)
7.2 Europe Business Process Outsourcing (BPO) Consumption Value by Application (2019-2030)
7.3 Europe Business Process Outsourcing (BPO) 麻豆原创 Size by Country
7.3.1 Europe Business Process Outsourcing (BPO) Consumption Value by Country (2019-2030)
7.3.2 Germany Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
7.3.3 France Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
7.3.4 United Kingdom Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
7.3.5 Russia Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
7.3.6 Italy Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Business Process Outsourcing (BPO) Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Business Process Outsourcing (BPO) Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Business Process Outsourcing (BPO) 麻豆原创 Size by Region
8.3.1 Asia-Pacific Business Process Outsourcing (BPO) Consumption Value by Region (2019-2030)
8.3.2 China Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
8.3.3 Japan Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
8.3.4 South Korea Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
8.3.5 India Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
8.3.6 Southeast Asia Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
8.3.7 Australia Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
9 South America
9.1 South America Business Process Outsourcing (BPO) Consumption Value by Type (2019-2030)
9.2 South America Business Process Outsourcing (BPO) Consumption Value by Application (2019-2030)
9.3 South America Business Process Outsourcing (BPO) 麻豆原创 Size by Country
9.3.1 South America Business Process Outsourcing (BPO) Consumption Value by Country (2019-2030)
9.3.2 Brazil Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
9.3.3 Argentina Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Business Process Outsourcing (BPO) Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Business Process Outsourcing (BPO) Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Business Process Outsourcing (BPO) 麻豆原创 Size by Country
10.3.1 Middle East & Africa Business Process Outsourcing (BPO) Consumption Value by Country (2019-2030)
10.3.2 Turkey Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
10.3.4 UAE Business Process Outsourcing (BPO) 麻豆原创 Size and Forecast (2019-2030)
11 麻豆原创 Dynamics
11.1 Business Process Outsourcing (BPO) 麻豆原创 Drivers
11.2 Business Process Outsourcing (BPO) 麻豆原创 Restraints
11.3 Business Process Outsourcing (BPO) Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Business Process Outsourcing (BPO) Industry Chain
12.2 Business Process Outsourcing (BPO) Upstream Analysis
12.3 Business Process Outsourcing (BPO) Midstream Analysis
12.4 Business Process Outsourcing (BPO) Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Concentrix
Infosys
Mu Sigma
Aegis
听
听
*If Applicable.